Contact Information

Our Customer Care Center is open Monday through Friday, 7 a.m. to 6 p.m. CST.

Phone and Fax

Rates: (877) 674-3489

Customer Care: (877) 604-3489

Fax: (866) 427-7845

Email

Mail

Infinite Energy
Attn: Customer Care
P.O. Box 105247
Atlanta, GA 30348-5247

Frequently Asked Questions

Power Outages and Emergencies

What if there’s a power outage?

If a power outage causes your electricity to go out, please contact your TDU immediately. TDUs are responsible for maintaining and repairing the wires, poles and equipment in your area.

CenterPoint Energy:
(713) 207-2222 or (800) 332-7143

CenterPoint Outage Map


Oncor Electric Delivery:
(888) 313-4747

Oncor Outage Map


AEP Texas:
(866) 223-8508

AEP Outage Map


Texas New Mexico Power:
(888) 866-7456


Sharyland and Sharyland-McAllen:
(800) 545-4513

Starting Service

I’m switching from another provider. Do I need to cancel my service with them?

No. After you complete your enrollment, we’ll submit the switch automatically so the transition is seamless for you.

When will I receive my first bill?

Your first bill will generate four to six weeks after your services begin.

Payment Information

What payment methods do you accept?

We accept payments from bank accounts for all customers, and we also accept Visa, MasterCard and Discover for residential accounts. There is never a fee for any payment made through Infinite Energy.

We also accept the following third-party payment options:

Moneygram

Visit moneygram.com or call (800) 533-3133 for a list of locations. Use your Infinite Energy account number and the receive code “7372”.

ACE Cash Express

To submit a payment using ACE, please visit acecashexpress.com/locations to find a store near you.

We also accept wire transfers; please call our Customer Care Center for more information.

How do I make a payment?

You can make payments 24/7 online via My Account or by calling our Customer Care number to use our automated system.

We also offer paperless billing and automatic withdrawal options.

To mail a payment through check or money order, please choose one of the following options:

Standard Payments

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy
P.O. Box 660905
Dallas, TX 75266-0905

Overnight Payments

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Electric – Box #660905
1010 W. Mockingbird Ln, Ste 100
Dallas, TX 75247-5126

Billing and Charges

What charges are on my bill each month?

Your monthly bill includes five standard charges:

  • The cost of the electricity itself
  • Transmission and distribution utility (TDU) charges
  • TDU metering and customer charge
  • A monthly service fee
  • Any taxes that apply to your area

On our standard plans, the service fee is usage-based and will be waived whenever you use more than 1,000 within a billing period. Some plans may also be eligible for credits on certain usage tiers.

What services does my TDU perform for me?

While Infinite Energy supplies the electricity you use, your TDU owns your meter and the electricity lines. They physically turn meters on and off and perform all maintenance on the meters and electricity lines in your area.

What is included in my TDU charges?

Your TDU charges include customer charges, metering charges and delivery charges. These are assessed by your TDU and cover a range of services from maintaining the poles and wires to transporting electricity to your home or business. These charges are approved by the Public Utility Commission of Texas and are passed through to you without markup.

When will I get my deposit back?

Your deposit will be automatically refunded after 12 months of on-time payments on your account. Once your account qualifies, your deposit will be applied as an account credit within 60 days.

Otherwise, the deposit will be returned to you within 60 days of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.

Until it is returned to you, your deposit will be kept in a non-interest-bearing account.

Our business customers may have different requirements; please let us know if we can answer any questions about your account.

Where can I find more details about my charges?

We’ve created guides on “How to Read Your Bill” for all our billing options. Click below to learn more.

How are tiered charges billed?

Under a tiered plan, each tier corresponds with a price per kWh. Your EFL will detail your tiers and charges, but here’s how it would work:

  • Tier 1: 0 to 500 kWh
  • Tier 2: 501 to 1,000 kWh
  • Tier 3: 1,001 kWh and over

Under this pricing system, if you use 400 kWh, your usage falls only within tier 1, so you would be billed for the tier 1 price for all of your usage.

If you use 800 kWh, you’ve exceeded the tier 1 limit, so you would have some charges on tier 2 as well. In this case, your first 500 kWh would be billed at the tier 1 price, and then the remaining 300 kWh would be billed on tier 2.

If you use 1,200 kWh, your usage now covers all three tiers. So you would be billed for 500 kWh on tier 1 and 500 kWh on tier 2, and the remaining 200 kWh would be billed on your tier 3 price.

Energy Assistance

What if I need help paying my bill?

Energy assistance programs are available for low-income households that need help paying electricity bills. Learn more about the options in your area, and find information on eligibility and how to apply.

Other Services

Home Solutions

How do I make a claim for my Home Solutions plan?

Please call (800) 446-7864, and we’ll get your service scheduled right away. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. CST to assist with your claim.

Is there a discount for choosing multiple Homes Solutions plans?

Yes! If you select all six programs, we will discount each of them by $1/month.

Go Mobile

Make a payment, view your bill or even renew your rate plan while on the go.

Get the Infinite Energy Mobile App on Google Play Get the Infinite Energy Mobile App on the App Store

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