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Contact Us

Questions, we're here Monday through
Friday, 7 a.m. to 6 p.m. Central.

Phone: (877) 604-3489
Fax: (866) 427-7845

Email Us

By Mail:

Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247

Frequently Asked Questions

If there’s a power outage at your home or business, please contact your utility company (TDU). Your TDU is responsible for maintaining the power lines, poles and other electricity equipment in your area.

CenterPoint Energy: 
(713) 207-2222 or (800) 332-7143

CenterPoint Outage Map

Oncor Electric Delivery: 
(888) 313-4747

Oncor Outage Map

AEP Texas: 
(866) 223-8508

AEP Outage Map

Texas New Mexico Power:
(888) 866-7456

No, we’ll take care of that for you. After you complete your enrollment, we’ll submit the switch automatically so your transition is seamless.

Your first bill will generate within six weeks after your services begin.

For service for your home, we accept Visa, Mastercard, Discover and American             Express. For business accounts, we accept American Express only.

No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.

Online/Mobile App (24/7):

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or       Android to make your payments while on the go.

Phone (24/7):

Call (877) 604-3489 any time and follow the prompts to pay through our automated system.

If you’d rather speak with a representative, we’re here Monday through Friday, 7 a.m.     through 6 p.m. Central.

Autopay:

Have your payment automatically processed each month so you never have to worry about a   late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Remember, you’ll never pay a processing fee on bank payments to Infinite Energy.

Online/Mobile App:

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or       Android to make your payments while on the go.

Mail:

Standard Payments

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy
P.O. Box 660905
Dallas, TX 75266-0905

Overnight Payments

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Electric – Box #660905
1010 W. Mockingbird Ln, Ste 100
Dallas, TX 75247-5126

Wire Transfer

Please call us for more information on how to complete these.

Autopay

Have your payment automatically processed each month so you never have to worry   about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

ACE Cash Express

Find an ACE payment location at https://m.acecashexpress.com/locations.

You’ll need your Infinite Energy account number to make your payment.

MoneyGram Express Payment

Call (800) 555-3133 for locations. You’ll need the following information to make your     payment:

  • Your Infinite Energy account number
  • Receive Code: 7372

 

 

Depending on your plan, your monthly bill may include five kinds of charges:

  • Energy charge, which covers the cost of the electricity itself.
    • Depending on the plan you’ve chosen, this may be split between a flat base charge and one or more per unit (per kWh) charges.
  • Service fee, which helps cover Infinite Energy’s costs to maintain your account.
    • Depending on your plan, your service charge may apply to every bill or only to months where your usage is above or below a certain threshold.
  • Delivery and transmission charges from your Transmission and Distribution Utility (TDU), which cover the cost of delivering your electricity and maintaining the poles and wires.
    • If you’ve selected a bundled plan, your energy charge includes these charges; otherwise, these charges are passed through to you separately.
  • TDU metering and customer charges, which help cover your utility’s cost of metering your service and maintaining your account
    • If you’ve selected a bundled plan, your energy charge includes these charges.
  • Taxes, including the PUC Assessment.

While Infinite Energy supplies the electricity you use, your TDU owns your meter and the electricity lines. They physically turn meters on and off and perform all maintenance on the meters and electricity lines in your area.

If your plan includes pass-through TDU charges, they will appear as two line items on your bill, and you may notice them changing from time to time.

TDU charges include your local utility’s customer charges, metering charges and delivery charges. They represent the cost of maintaining the poles and wires, transporting the electricity to your home or business, storm restoration and related charges.

The PUC sets these charges, which pass through to you without markup. Because each line reflects regulated charges that can change based on the utility’s approved tariff and other factors such as the cost of providing service, the flat TDU Metering and Customer Charges and the per-kWh Delivery and Transmission Charges may vary from month to month.

We’ll automatically refund your deposit and any applicable interest after 12 months of on-time payments. Once your account qualifies, we’ll apply this amount as a credit on your account within 60 days.

Otherwise, we’ll return your deposit to you within four to six weeks of the date that you discontinue service with Infinite Energy, provided the account doesn’t have an outstanding balance.

Our business customers may have different requirements. Please let us know if we can answer any questions about your account.

We’ve created guides on “How to Read Your Bill” for all our billing options. Click below to learn more.

Under a tiered plan, each tier corresponds with a price per kWh. Your EFL will detail your tiers and charges, but here’s an example of how a three-tiered plan would work:

  • Tier 1: 0 to 500 kWh
  • Tier 2: 501 to 1,000 kWh
  • Tier 3: 1,001 kWh and over

Under this pricing system, if you use 400 kWh, your usage falls only within tier 1, so you’d be billed for the tier 1 price for all of your usage.

If you use 800 kWh, you’ve exceeded the tier 1 limit, so you’dhave some charges on tier 2 as well. In this case, your first 500 kWh would be billed at the tier 1 price, and then the remaining 300 kWh would be billed on tier 2.

If you use 1,200 kWh, your usage now covers all three tiers. So you’d be billed for 500 kWh on tier 1 and 500 kWh on tier 2, and the remaining 200 kWh would be billed on your tier 3 price.

Keep in mind some plans have a base charge as well as tiers.

Energy assistance programs are available for low-income households that need help with electricity bills. Learn more about the options in your area, and find information on eligibility and how to apply.

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Infinite Electric, LLC d/b/a Infinite Energy (TX PUC REP Certification #10196)
Infinite Energy, Inc. d/b/a Intelligent Energy in New Jersey (NJ BPU #GSL-0076)