What Our Customers Say
Questions? We're here Monday through
Friday, 8 a.m. to 7 p.m. Eastern.
Phone: (855) 328-4725
Fax: (866) 427-7845
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247
Frequently Asked Questions
Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call 911 or your local utility.
Never try to locate the source of the odor yourself. Stay away from the location until a utility field service representative indicates it is safe to return.
Emergency services are available 24/7.
Please find the emergency response numbers for your utility below:
Columbia Gas of Ohio:
Dominion Energy Ohio:
Vectren Energy Delivery of Ohio:
In most service areas, your utility will add your Infinite Energy charges to your invoice and continue to bill you as usual.
Customers in some service areas will receive a separate invoice from Infinite Energy while the utility continues to bill for delivery.
No, we’ll take care of that for you. After you complete your enrollment, we’ll submit the switch automatically so your transition is seamless.
While Infinite Energy supplies the natural gas you use, your utility owns the pipelines that deliver gas to your home.
Their technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.
These charges are assessed by your utility to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.
In the past, Ohio natural gas customers weren’t able to choose their suppliers, and everyone received gas supply from the utility. Today, you have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.
No matter which company supplies the gas, your utility still delivers the gas, reads the meter, and performs all the same services as before.
However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your unique energy needs.
You’d only be leaving its supply service. While Infinite Energy will take over the supply portion of your service, your existing utility will always handle the delivery service. The utility is responsible for delivering gas to your business, and its technicians read your meter, respond to emergencies, and repair and maintain your delivery pipelines.