Emergencies

What if I smell a natural gas leak?

Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call 911 or your local utility.

Never try to locate the source of the odor yourself. Stay away from the location until a utility field service representative indicates it is safe to return.

Emergency services are available 24/7. Please find the emergency response numbers for your utility below:

Con Edison:
(800) 752-6633 (800 75 CONED)

National Grid, Long Island/Rockaways:
(800) 490-0045

National Grid, Metro New York:
(718) 643-4050

National Grid, Upstate New York:
(800) 892-2345

National Fuel Gas:
(800) 444-3130

Central Hudson:
(800) 942-8274

Orange and Rockland:
(800) 533-5325 (800 533 LEAK)

Starting Service

I’m switching from another provider or directly from my utility’s supply service. Do I need to cancel my service with them?

No. After you complete your enrollment, we’ll submit the switch automatically so the transition is seamless for you.

When will I receive my first bill?

Your first bill will generate within six weeks after your services begin.

Payment Information

How do I make a payment?

With Infinite Energy, you get plenty of choices so you can pick the option that works best for you.

Ready to skip the stamp? Set up paperless billing now at my.infiniteenergy.com.

Credit Card

For service for your home, we accept Visa, Mastercard, Discover and American Express. For business accounts, we accept American Express only.

No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.


Online/Mobile App (24/7)

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.


Phone (24/7)

Call (877) 529-9908 any time and follow the prompts to pay through our automated system.

If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.


Autopay

Have your payment automatically processed each month so you never have to worry about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Check / Bank Account

Remember, you’ll never pay a processing fee on bank payments to Infinite Energy.

Online/Mobile App

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.


Mail


Standard Payments:

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247


Overnight Payments:

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269


Wire Transfer

Please call us for more information on how to complete these.


Autopay

Have your payment automatically processed each month so you never have to worry about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Cash via Third-Party Agencies

Western Union

We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Pay to: Infinite Energy
  • City code: IEI
  • State code: FL

ACE Cash Express

Find an ACE payment location at https://m.acecashexpress.com/locations.

You’ll need your Infinite Energy account number to make your payment.


Money Gram Express Payment

Call (800) 555-3133 for locations. You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Receive Code: Infinite Energy Gas or 11595

Billing and Charges

How will Infinite Energy bill me?

In most service areas, your utility will add your Infinite Energy charges to your invoice and continue to bill you as usual.

Customers in some service areas will receive a separate invoice from Infinite Energy while the utility continues to bill for delivery.

What services does my utility perform for me?

While Infinite Energy supplies the natural gas you use, your utility owns the pipelines that deliver gas to your home.

Their technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

What are delivery charges?

These charges are assessed by your utility to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.

Energy Choice

What is natural gas choice?

In the past, New York natural gas customers weren’t able to choose their suppliers, and everyone received gas supply from the utility. Today, you have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.

No matter which company supplies the gas, your utility still delivers the gas, reads the meter, and performs all the same services as before.

However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your unique energy needs.

By choosing Infinite Energy, do I leave my utility?

No. Infinite Energy will take over the supply portion of your service, but you will always stay with your utility for delivery service. The utility is responsible for delivering gas to your business, and its technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

Contact Us

Questions? You can reach us Monday through Friday, 8 a.m. to 7 p.m. Eastern.

Phone: (800) 724-1880

Email: Skip right to the form below.

Go Mobile

Make a payment, view your bill or even renew your rate plan while on the go.

Get the Infinite Energy Mobile App on Google Play Get the Infinite Energy Mobile App on the App Store

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