Ready to get started?
Set up your energy service in under four minutes.
16:12 22 Feb 17
Fantastic customer support with management who really cares about you. Where I live, there is a company that owns the gas pipes that Infinite Energy doesn't manage the actual workers of, they just contract them or something. Well, that company couldn't figure out what service area needed to service my place, leading to delays in gas installation. I spoke with several customer service reps and management with Infinite Energy because I was upset I took off work for no reason, and they were absolutely doing the best they could to get me an ETA, even called me to keep me posted on the status of the work order, and showed empathy on my behalf for the inconvenience. Would recommend this company any day of the week, because they make you feel like you actually matter to them as a customer.
01:00 16 Feb 17
This was the most confusing thing ever to just have my name put on a new account. Kelsey and Sandra were amazing and helped me navigate this. The past account was not listed under my actual address since it was a townhouse. The address used was different and the owner finally gave it to me. These ladies made this unpleasant experience rewarding as I learned a lot. I learned what a gas meter and electric meter looks like. Thank you ladies for helping me cheerfully through this.
03:47 15 Feb 17
My experience was awesome, he was very knowledgeable, polite and very helpful about the services. He explained to me about the promotions that i could chose from, and I was very impressed about that as well. the service I received this morning deserve 5 stars! Thank you Marco!
14:02 14 Feb 17
Kelsey's opening greeting made my day - so cheerful and polite!! She made the transfer from Georgia Natural Gas company quick, easy and painfree!! You can't do better than that! And Infinite Energy's rate is considerably less than any other company!!
14:29 03 Feb 17
Sandra was amazing! I was so upset with a manager for not handling and she kept me calm and helped me fix the account so it would not happen again. She is a gym! Thank you Sandra!
00:07 02 Feb 17
I spoke with Logan today to change my order for new service. He was extremely helpful, knowledgeable, and friendly! Thanks again Logan!
23:12 31 Jan 17
I appreciate the assistance that I received. The process was seemless. She took the time to explain everything and was very thorough.
00:05 31 Jan 17
So far, so good. I spoke with Logan today to set up my service and it was a smooth experience. He was very helpful and able to address everything I needed to change my service to Infinite Energy.
22:30 24 Jan 17
There was not much of a a wait for customer service. Nick was amazing, answered all of my questions, and was very quick and positive! Scheduled service the very next day!!! GOOOO NICK!!!!
19:16 23 Jan 17
Saint was awesome! Infinite energy took care of my billing questions and recommended a website to track my wattage usage. Best part is i was also able to make a payment with him without and extra fee!
18:03 23 Jan 17
Logan was very informative and polite. Great customer service!
15:08 23 Jan 17
Great game, thanks for the tickets. Suite was comfortable.
19:13 20 Jan 17
It was good. Was able to explain things clearly. Concerned about my satisfaction! Very easy to talk to!
16:47 19 Jan 17
I appreciate your monthly updates. Thank your for your gift. Logan was very polite but as I remember our conversation one year ago he was very nice then. If this were a perfect world, everyone would be as nice but not so. Thank you Mary tisdale
21:50 17 Jan 17
Awesome facility. The people working there were all very friendly. Seating is extremely comfortable and food is also excellent. Saw the Gladiators for the first time and the atmosphere was electrifying, even though the crowd was fairly small. Would love to go back again sometime. Just wish it were closer!
13:53 17 Jan 17
I love Infinite Energy. My family and I had an awesome time at the Infinite Energy Center. I don't know any other utility company that gives away free tickets to their customers. We really appreciate their great customer service!
23:46 13 Jan 17
I had a great experience when it came time to renew my rate plan. Logan was very helpful and explained the different options so it was easy to select the plan best suited for me. I have no complaints. I can't wait to get my Nest Thermostat that will help me save more on my bill! Thanks Infinite Energy!
15:41 09 Jan 17
Infinite Energy's always provided great rates and great customer service. Today a rep named Saint both helped with my transition in addresses mid-contract, and he also provided helpful information on how renewals work. Courteous, professional, knowledgeable... 5 stars 🙂 In fact, they even emailed me a direct link to provide this review, which is the only reason I had time to write this up.
21:37 06 Jan 17
Heather was awesome!!! She really explained everything well and made my experience signing up for service seamless!! Thank you, Heather!! You rock!!
17:36 28 Dec 16
Logan was the representative that helped me activate my new service. I enjoyed the conversation because he was friendly and professional. Also it didn't take long to get my account set up. I think I found my new gas provider.
14:36 21 Dec 16
Kelsey did a fantastic job taking care of my needs in one simple phone call. Her attitude was very welcoming and cheerful, and her level of customer service was impeccable. She represents your company in a very professional and caring manner. You should feel both fortunate and proud to have her as a member of your team.
21:42 16 Dec 16
Kim has been giving me the best service for all of our properties for years. I hope I retire before she does. I use Infinite as my provider because of her awesome, impeccable customer service.
20:31 15 Dec 16
Antione is the best. Very nice and polite and quick! I received great service. Thanks so much! Merry Christmas!!
14:16 15 Dec 16
Christine, of Infinite Energy, gave me new knowledge pertaining to meter reading cycles, about which I had many questions. She encouraged me to register my meter at Smart Meter Texas which I wanted to do. Numerous number strings are printed on the smart meter face. Which number is the meter number? Christine gave me that information as well. With no face-to-face contact, one goes on tone of voice to determine another person's demeanor. She was so very kind, delightful and respectful --- I thoroughly enjoyed our conversation. Christine, AWESOME JOBl!!!
03:12 15 Dec 16
Tess was very patient and knowledgeable about the products and services. She has very good customer service skills and very nice. I will definitely recommend family and friends to deal with her. After speaking with five other representatives. I wished I had spoken with her first. Thanks Tess for your good work ethics!
13:37 12 Dec 16
I have never had better customer service in my life !!! Tess went above and beyond for our family !!! She was very empathetic of our family situation ,all of her friendly reminder calls helped us stay on track ,she has worked with our family for over a year!!! Not once did she make us feel bad or uncomfortable about our finances ,as a matter of fact she went above and beyond to make sure that things were easier on our family !!! There should be a "Tess " in everyone's business ,because great customer service is everything!!!! We thank her from the bottom of our heart Way to go Infinite Energy for hiring such a great person !!
15:38 09 Dec 16
Saint, the customer service rep I spoke with , was amazing. He answered the phone "how may I make your day as amazing as mine." Super helpful and kind.
22:48 07 Dec 16
Marcos was very helpful and patient enough to understand my situation. He was able to clarify my queries and explain me the different options while throwing away tips on how the first bill payment can be handled without over burden. That helped me choose the right plan. I got the account created on the fly. Thank you again Marcos and Infinite Energy.
20:12 06 Dec 16
I worked with Dallas who helped set up a 2nd account for me. As an existing Infinite Electric customer, Dallas was an excellent customer service professional. He listened and understood my requests, he handled my requests with understanding of his job and treated me with respect. As I have had a history in the customer service business, I know what it takes to provide good and bad service, and Dallas was one of the best customer service representatives I have ever dealt with. You have a great person in Dallas working for Infinite Electric. By the way a gentleman I believe named Saint also helped me prior to Dallas and he also provided great customer service.
04:49 02 Dec 16
Infinite Energy has outstanding customer service!!! I have never had a single problem with my account or my bills. I have worked with numerous companies for electricity, among other amenities, and the customer service experience I had with Infinite Energy surpasses everyone else! When I call with questions, I am immediately connected with a real person and I get my questions answered immediately. They don't try to sell you more services, they just try to do what's in the customers best interest! I would absolutely recommend them!!!
16:05 01 Dec 16
Great experience with Customer Rep Sarah. She was very friendly and answered my question quickly & efficiently. She also gave me a heads up on what to expect when my contract comes due.
18:24 22 Nov 16
Very delightful experience. Kelsey really lifted my spirit. Her voice and her words brought peace to me and her knowledge of the product was great. I have one family member so far that will be switching to Infinite Energy. I am working on getting the others to switch also because I want Kelsey to get a lot of recognition or points or rewards. Keep up the good work. I am a satisfied customer.
01:03 21 Nov 16
Tess at Infinite was great. I called pretty frustrated as the billing period ended in such a way that cost me a $100 credit. She compromised with me and gave me a $50 credit which I thought was completely reasonable. She also gave me a helpful guide to know how the billing periods worked. All in all, I left the conversation feeling more informed with my problem fairly resolved. Great customer service by Tess and Infinite Energy.
20:30 17 Nov 16
Paolo Estrada is the best account rep not only for Infinite Energy but of all the account reps with which I work. He is so attentive, proactive, touches base periodically, understands my multiple companies' needs and makes sure he and his team keep me on the right plan. I highly recommend IE to anyone looking for a new solution for their energy needs.
DOING MORE FOR YOU
New Jersey Service Areas
Infinite Energy has proudly served New Jersey since 2004.
We serve natural gas customers in these New Jersey utility areas:
- Public Service Electric and Gas
- New Jersey Natural Gas
- Elizabethtown Gas
- South Jersey Gas