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Questions? We're here Monday through
Friday, 8 a.m. to 6 p.m. Eastern.
Phone: (800) 927-9794
Fax: (866) 427-7845
By Mail:
Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247
Frequently Asked Questions
If you detect the odor of rotten eggs, it could be a natural gas leak. Leave the area immediately and call 911 or PSEG at (800) 436-7734 (800 436 PSEG) or (800) 880-7734 (800 880 PSEG).
Never try to locate the source of the odor yourself. Emergency services are available 24/7. Stay away from the location until a field service representative indicates it’s safe to return.
If you detect the odor of rotten eggs, it could be a natural gas leak. Leave the area immediately and call 911 or NJNG at (800) 427-5325 (800 GAS LEAK).
Never try to locate the source of the odor yourself. Emergency services are available 24/7. Stay away from the location until a field service representative indicates it’s safe to return.
If you detect the odor of rotten eggs, it could be a natural gas leak. Leave the area immediately and call 911 or Elizabethtown Gas at (800) 492-4009.
Never try to locate the source of the odor yourself. Emergency services are available 24/7. Stay away from the location until a field service representative indicates it’s safe to return.
If you detect the odor of rotten eggs, it could be a natural gas leak. Leave the area immediately and call 911 or South Jersey Gas at (800) 344-4077.
Never try to locate the source of the odor yourself. Emergency services are available 24/7. Stay away from the location until a field service representative indicates it’s safe to return.
For service for your home, we accept Visa, Mastercard, Discover and American Express. For business accounts, we accept American Express only.
No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.
Online/Mobile App (24/7):
- Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.
Phone (24/7):
- Call (877) 529-9908 any time and follow the prompts to pay through our automated system.
- If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.
Autopay:
- Have your payment automatically processed each month so you never have to worry about a late fee again.
- You can set this up through my.infiniteenergy.com or by calling us.
There’s never a processing fee on your bank payments to Infinite Energy.
Online/Mobile App:
- Visit your online account at my.infiniteenergy.com, or download our app for iPhone or Android to make your payments while on the go.
Mail:
Standard Payments
Please allow 7 – 10 days for mailed payments to post to your account.
- Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247
Overnight Payments
Please allow at least 24 hours for your overnight payment to post to your account.
- First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269
Wire Transfer
- Please call us for more information on how to complete these.
Autopay
- Have your payment automatically processed each month so you never have to worry about a late fee again.
- You can set this up through my.infiniteenergy.com or by calling us.
Western Union
We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Pay to: Infinite Energy
- City code: IEI
- State code: FL
ACE Cash Express
Find an ACE payment location at https://m.acecashexpress.com/locations.
You’ll need your Infinite Energy account number to make your payment.
Money Gram Express Payment
Call (800) 555-3133 for locations. You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Receive Code: Infinite Energy Gas or 11595
There are energy assistance programs that can help low-income families pay their heating bills. Please call one of the following organizations below for more information on eligibility and how to apply.
- Low Income Home Energy Assistance Program (LIHEAP): (800) 510-3102
- United Way: 211
If you’re past due and need a little extra time, call us at (800) 927-9794. In most cases, we can schedule a payment arrangement with you.
Under the arrangement, you’ll need to pay the past due balance by an agreed-upon date—failure to do so could keep us from being able to make similar arrangements in the future.
In most service areas, your utility will add your Infinite Energy charges to your invoice and continue to bill you as usual.
Customers in some service areas will receive a separate invoice from Infinite Energy while the utility continues to bill for delivery.
While Infinite Energy supplies the natural gas you use, your utility owns the pipelines that deliver gas to your home.
Their technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.
These charges are assessed by your utility to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.
In the past, New Jersey natural gas customers weren’t able to choose their suppliers, and everyone received gas supply from the utility. Today, you have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.
No matter which company supplies the gas, your utility still delivers the gas, reads the meter and performs all the same services as before.
However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your unique energy needs.
You’d only be leaving its supply service. While Infinite Energy will take over the supply portion of your service, your existing utility will always handle the delivery service.
The utility is responsible for delivering gas to your home or business, and its technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.