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Questions? We're here Monday through
Friday, 8 a.m. to 7 p.m. Eastern.
Phone: (800) 927-9794
Fax: (866) 427-7845
By Mail:
Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247
Frequently Asked Questions
Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call 911 or your local utility.
Never try to locate the source of the odor yourself. Stay away from the location until a utility field service representative says it’s safe to return.
Emergency services are available 24/7. Please find the emergency response numbers for your utility below:
Public Service Electric and Gas Company (PSEG):
(800) 436-7734 (800 436 PSEG) or (800) 880-7734 (800 880 PSEG)
New Jersey Natural Gas (NJNG):
(800) 427-5325 (800 GAS LEAK)
Elizabethtown Gas:
(800) 492-4009
South Jersey Gas:
(800) 582-7060
No, we’ll take care of that for you. After you complete your enrollment, we’ll submit the switch automatically so your transition is seamless.
Your first bill will generate within six weeks after your services begin.
For service for your home, we accept Visa, Mastercard, Discover and American Express. For business accounts, we accept American Express only.
No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.
Online/Mobile App (24/7):
- Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.
Phone (24/7):
- Call (877) 529-9908 any time and follow the prompts to pay through our automated system.
- If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.
Autopay:
- Have your payment automatically processed each month so you never have to worry about a late fee again.
- You can set this up through my.infiniteenergy.com or by calling us.
There’s never a processing fee on your bank payments to Infinite Energy.
Online/Mobile App:
- Visit your online account at my.infiniteenergy.com, or download our app for iPhone or Android to make your payments while on the go.
Mail:
Standard Payments
Please allow 7 – 10 days for mailed payments to post to your account.
- Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247
Overnight Payments
Please allow at least 24 hours for your overnight payment to post to your account.
- First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269
Wire Transfer
- Please call us for more information on how to complete these.
Autopay
- Have your payment automatically processed each month so you never have to worry about a late fee again.
- You can set this up through my.infiniteenergy.com or by calling us.
Western Union
We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Pay to: Infinite Energy
- City code: IEI
- State code: FL
ACE Cash Express
Find an ACE payment location at https://m.acecashexpress.com/locations.
You’ll need your Infinite Energy account number to make your payment.
Money Gram Express Payment
Call (800) 555-3133 for locations. You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Receive Code: Infinite Energy Gas or 11595
In most service areas, your utility will add your Infinite Energy charges to your invoice and continue to bill you as usual.
Customers in some service areas will receive a separate invoice from Infinite Energy while the utility continues to bill for delivery.
While Infinite Energy supplies the natural gas you use, your utility owns the pipelines that deliver gas to your home.
Their technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.
These charges are assessed by your utility to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.
In the past, New Jersey natural gas customers weren’t able to choose their suppliers, and everyone received gas supply from the utility. Today, you have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.
No matter which company supplies the gas, your utility still delivers the gas, reads the meter and performs all the same services as before.
However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your unique energy needs.
You’d only be leaving its supply service. While Infinite Energy will take over the supply portion of your service, your existing utility will always handle the delivery service.
The utility is responsible for delivering gas to your home or business, and its technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.