Contact Information

Our Customer Care Center is open Monday through Friday, 8 a.m. to 7 p.m. EST.

Phone and Fax

Rates: (877) 483-4684

Customer Care (Residential): (877) 342-5434

Customer Care (Business): (866) 634-2748

Fax: (866) 427-7845

Email

Mail

Infinite Energy
Attn: Customer Care
P.O. Box 105247
Atlanta, GA 30348-5247

Frequently Asked Questions

Emergencies

What if I smell a natural gas leak?

Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call Atlanta Gas Light Company. Emergency services are available 24/7 by calling (770) 907-4231 or (877) 427-4321.

Never try to locate the source of the odor yourself. Stay away from the location until an AGLC field service representative indicates it is safe to return.

Starting Service

I’m switching from another provider. Do I need to cancel my service with them?

No. After you complete your enrollment, we’ll submit the switch automatically so the transition is seamless for you.

When will I receive my first bill?

Your first bill will generate four to six weeks after your services begin. However, if you choose our prepay product, Infinite Advance, you will receive your first bill approximately seven business days after your services begin, and it will cover your estimated charges for the upcoming month.

Payment Information

What payment methods do you accept?

We accept payments from bank accounts for all customers, and we also accept Visa, MasterCard and Discover for residential accounts. There is never a fee for any payment made through Infinite Energy.

We also accept the following third-party payment options:

Moneygram

Visit moneygram.com or call (800) 533-3133 for a list of locations. Use your Infinite Energy account number and the receive code “Infinite Energy Gas.”

ACE Cash Express

To submit a payment using ACE, please visit acecashexpress.com/locations to find a store near you.

Western Union for Residential Accounts

We accept Quick Collect (which takes 6 – 24 hrs to receive) or Convenience Pay (which takes up to 48 hours to receive).

To make a Western Union payment, please use city code “IEI” and state code “FL” as well as your Infinite Energy account number. For more information, please visit westernunion.com or call (800) 634-3422.

We also accept wire transfers; please call our Customer Care Center for more information.

How do I make a payment?

You can make payments 24/7 online via My Account or by calling our Customer Care number to use our automated system.

We also offer paperless billing and automatic withdrawal options.

To mail a payment through check or money order, please choose one of the following options:

Standard Payments
Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy
P.O. Box 105247
Atlanta, GA 30348-5247

Overnight Payments
Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #105247
1 Remitco Way
Columbus, GA 31907-3064

Billing and Charges

What charges are on my bill each month?

Your monthly bill includes four standard charges:

  • The cost of the gas itself
  • Atlanta Gas Light Company base charges
  • A monthly service fee
  • Any taxes that apply to your area

New gas customers will be billed for turn on or activation fees within the first three invoices. Some business customers may also see a separate Interstate Pipeline Capacity charge.

What services does Atlanta Gas Light Company perform for me?

While Infinite Energy supplies the natural gas you use, Atlanta Gas Light Company owns the pipelines that deliver gas to your home.

AGLC technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

What are Atlanta Gas Light Company base charges?

The monthly base charges are assessed by Atlanta Gas Light Company to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your home or business. These charges are approved by the Georgia Public Service Commission and passed through to you without markup from Infinite Energy.

These charges generate on the 19th of each month. You will never be charged for more than 12 base charges in one year.

Visit Atlanta Gas Light Company online for more detailed information.

When will I get my deposit back?

Your deposit will be automatically refunded after six months of on-time payments on your account. Once your account qualifies, your deposit will be applied as an account credit within 60 days.

Otherwise, the deposit will be returned to you within 60 days of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.

Until it is returned to you, your deposit will be kept in a non-interest-bearing account.

Our business customers may have different requirements; please let us know if we can answer any questions about your account.

Energy Assistance

What if I need help paying my bill?

Energy assistance programs are available for low-income households that need help paying heating bills. Please call one of the following members for more information on eligibility and how to apply.
  • GA Dept of Human Resources (EAP) – (800) 869-1150
  • LIHEAP – (404) 656-6696
  • United Way – 211

Other Services

Nest

When can I expect to receive my Nest Learning Thermostat™?

Your Nest will be sent to you by mail and should arrive within two to six weeks. If you don’t receive it within this time period, please contact our Customer Care Center at (877) 342-5434 or at Care@InfiniteEnergy.com, where we are available Monday through Friday, 8 a.m. to 6 p.m. EST.

Who should I contact with questions about my Nest Learning Thermostat™?

If you have any questions regarding the installation, operation, maintenance or support of your Nest, please contact Nest Labs directly. Please call (855) 469-6378, or visit http://support.nest.com/Contact-Nest-Support.

Representatives are available seven days a week, 8 a.m. to 12 a.m. EST, and additional information can be found at www.nest.com.


Home Solutions

How do I make a claim for my Home Solutions plan?

Please call (800) 446-7864, and we’ll get your service scheduled right away. Representatives are available Monday through Friday, 9 a.m. to 9 p.m. EST to assist with your claim.

Is there a discount for choosing multiple Homes Solutions plans?

Yes! If you select all six programs, we will discount each of them by $1/month.

Go Mobile

Make a payment, view your bill or even renew your rate plan while on the go.

Get the Infinite Energy Mobile App on Google Play Get the Infinite Energy Mobile App on the App Store

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