Contact Information

Our Customer Care Center is open Monday through Friday, 8 a.m. to 7 p.m. EST.

Phone and Fax

Rates: (877) 483-4684

Customer Care (Residential): (877) 342-5434

Customer Care (Business): (866) 634-2748

Fax: (866) 427-7845

Email

Mail

Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247

Frequently Asked Questions

Emergencies

What if I smell a natural gas leak?

Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call Atlanta Gas Light. You can reach emergency services 24/7 at (770) 907-4231 or (877) 427-4321.

Never try to locate the source of the odor yourself. Stay away from the location until an AGL field service representative states it is safe to return.

Starting Service

I’m switching from another provider. Do I need to cancel my service with them?

No, we’ll take care of that for you. After you complete your enrollment, we’ll submit the switch automatically so the transition is seamless for you.

When will I receive my first bill?

Your first bill will generate four to six weeks after your services begin.

If you’ve enrolled in our prepay product, Infinite Advance, you will receive your first bill approximately seven business days after your services begin. This bill will cover your estimated charges for the upcoming month.

Payment Information

How do I make a payment?

With Infinite Energy, you get plenty of choices so you can pick the option that works best for you.

Ready to skip the stamp? Set up paperless billing now at my.infiniteenergy.com.

Credit Card

For service for your home, we accept Visa, Mastercard, Discover and American Express. For business accounts, we accept American Express only.

No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.


Online/Mobile App (24/7)

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.


Phone (24/7)

Call (877) 529-9908 any time and follow the prompts to pay through our automated system.

If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.


Autopay

Have your payment automatically processed each month so you never have to worry about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Check / Bank Account

Remember, you’ll never pay a processing fee on bank payments to Infinite Energy.

Online/Mobile App

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.


Mail


Standard Payments:

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247


Overnight Payments:

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269


Wire Transfer

Please call us for more information on how to complete these.


Autopay

Have your payment automatically processed each month so you never have to worry about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Cash via Third-Party Agencies

Western Union

We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Pay to: Infinite Energy
  • City code: IEI
  • State code: FL

ACE Cash Express

Find an ACE payment location at https://m.acecashexpress.com/locations.

You’ll need your Infinite Energy account number to make your payment.


Money Gram Express Payment

Call (800) 555-3133 for locations. You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Receive Code: Infinite Energy Gas or 11595

Billing and Charges

What charges are on my bill each month?

Your monthly bill includes four standard charges:

  • The cost of the gas itself
  • Atlanta Gas Light Company base charges
  • A monthly service fee
  • Any taxes that apply to your area

For new service, your activation fees will be billed within the first three invoices. Some business customers may also see a separate Interstate Pipeline Capacity charge.

What services does Atlanta Gas Light perform for me?

While Infinite Energy supplies the natural gas you use, Atlanta Gas Light owns the pipelines that deliver gas to your home.

AGL technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

What are Atlanta Gas Light base charges?

The monthly base charges are assessed by Atlanta Gas Light to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your home or business. These charges are approved by the Georgia Public Service Commission and passed through to you without markup from Infinite Energy.

These charges generate on the 19th of each month. You will never be charged for more than 12 base charges in one year.

Visit Atlanta Gas Light online for more detailed information.

When will I get my deposit back?

Your deposit will be automatically refunded after six months of on-time payments on your account. Once your account qualifies, your deposit will be applied as an account credit within 60 days.

Otherwise, the deposit will be returned to you within four to six weeks of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.

Until it is returned to you, your deposit will be kept in a non-interest-bearing account.

Our business customers may have different requirements; please let us know if we can answer any questions about your account.

Energy Assistance

What if I need help paying my bill?

Energy assistance programs are available for low-income households that need help with heating bills. Please call one of the following members for more information on eligibility and how to apply.

  • GA Dept of Human Resources (EAP) – (800) 869-1150
  • LIHEAP – (404) 656-6696
  • United Way – 211

Other Services

Nest

When can I expect to receive my Nest product?

Your Nest product will be sent to you by mail and should arrive within two to six weeks. If you don’t receive it within this timeframe, please contact us at (877) 342-5434 or at Care@InfiniteEnergy.com, where we are available Monday through Friday, 8 a.m. to 7 p.m. Eastern.

Who should I contact with questions about my Nest product?

If you have any questions regarding the installation, operation, maintenance or support of your Nest, please contact Nest Labs directly. Please call (855) 469-6378, or visit http://support.nest.com/Contact-Nest-Support.

Representatives are available seven days a week, 8 a.m. to 12 a.m. EST, and additional information can be found at www.nest.com.


Home Solutions

How do I make a claim for my Home Solutions plan?

Please call (800) 446-7864, and we’ll get your service scheduled right away. Representatives are available Monday through Friday, 9 a.m. to 9 p.m. Eastern to assist with your claim.

Is there a discount for choosing multiple Homes Solutions plans?

Yes! If you select all six programs, we will discount each of them by $1/month.

Go Mobile

Make a payment, view your bill or even renew your rate plan while on the go.

Get the Infinite Energy Mobile App on Google Play Get the Infinite Energy Mobile App on the App Store

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