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Questions? We're here Monday through
Friday, 8 a.m. to 6 p.m. Eastern.
Phone: (877) 483-4684
Fax: (866) 427-7845
By Mail:
Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247
Frequently Asked Questions
We’re very excited to join Gas South to serve you as Georgia’s largest natural gas company!
Questions about your new service with Gas South? Learn more about the transition here, including what will carry over from your old Infinite Energy account.
If you detect the odor of rotten eggs, it could be a natural gas leak. Leave the area immediately and call 911 or AGL at (770) 907-4231 or (877) 427-4321. Emergency services are available 24/7.
Never try to locate the source of the odor yourself. Stay away from the location until an AGL field service representative says it’s safe to return.
You will still receive and be responsible for bills from Infinite Energy for your service through the transition. Keep in mind you’re billed about a month behind, so you may not see a final bill until late June/early July.
The charges on your last Infinite Energy bill will not overlap with your Gas South charges, though you may receive both bills in the same month.
If you have a deposit on file, we’ll apply it to your final Infinite Energy bill.
If there’s still a credit remaining after that, we’ll move it over to your new Gas South account. If you aren’t moving over to Gas South, we’ll return any remaining credit within 90 days of closing your account.
Credit cards and bank drafts (24/7):
We accept bank drafts for all accounts. For service for your home, we also accept Visa, Mastercard, Discover and American Express. For business accounts, we also accept American Express only.
- Visit my.infiniteenergy.com for your online account, or use our app for iPhone or Android to make your payment while on the go.
OR
- Call (877) 529-9908 any time and follow the prompts to pay through our automated system. If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.
Check by mail for standard payments:
Please allow 7 – 10 days for mailed payments to post to your account. We do not accept cash by mail.
- Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247
Check by mail for overnight payments:
Please allow at least 24 hours for your overnight payment to post to your account. We do not accept cash by mail.
- First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269
Cash through Western Union
We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Pay to: Infinite Energy
- City code: IEI
- State code: FL
Cash through ACE Cash Express
Find an ACE payment location at https://m.acecashexpress.com/locations.
- You’ll need your Infinite Energy account number to make your payment.
Cash through Money Gram Express Payment
Call (800) 555-3133 for locations. You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Receive Code: Infinite Energy Gas or 11595
Wire transfer:
Please call us for more information on how to complete these.
Take a look at these guides on “How to Read Your Bill” to learn more about your invoice:
If you’re past due and need a little extra time, call us at (877) 342-5434. In most cases, we can schedule a payment arrangement with you.
There may also be energy assistance available in your area. Please contact us for more information.