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Questions? We're here Monday through
Friday, 8 a.m. to 7 p.m. Eastern.
Phone: (877) 483-4684
Fax: (866) 427-7845
By Mail:
Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247
Frequently Asked Questions
Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call Atlanta Gas Light. You can reach emergency services 24/7 at (770) 907-4231 or (877) 427-4321.
Never try to locate the source of the odor yourself. Stay away from the location until an AGL field service representative says it’s safe to return.
No, we’ll take care of that for you. After you complete your enrollment, we’ll submit the switch automatically so your transition is seamless.
Your first bill will generate after your services begin.
If you’ve enrolled in our prepay products, Infinite Advance, you’ll receive your first bill about seven business days after your services begin. This bill will cover your estimated charges for the upcoming month.
For service for your home, we accept Visa, Mastercard, Discover and American Express. For business accounts, we accept American Express only.
No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.
Online/Mobile App (24/7):
- Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.
Phone (24/7):
- Call (877) 529-9908 any time and follow the prompts to pay through our automated system.
- If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.
Autopay:
- Have your payment automatically processed each month so you never have to worry about a late fee again.
- You can set this up through my.infiniteenergy.com or by calling us.
There’s never a processing fee on your bank payments to Infinite Energy.
Online/Mobile App:
- Visit your online account at my.infiniteenergy.com, or download our app for iPhone or Android to make your payments while on the go.
Mail:
Standard Payments
Please allow 7 – 10 days for mailed payments to post to your account.
- Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247
Overnight Payments
Please allow at least 24 hours for your overnight payment to post to your account.
- First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269
Wire Transfer
- Please call us for more information on how to complete these.
Autopay
- Have your payment automatically processed each month so you never have to worry about a late fee again.
- You can set this up through my.infiniteenergy.com or by calling us.
Western Union
We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Pay to: Infinite Energy
- City code: IEI
- State code: FL
ACE Cash Express
Find an ACE payment location at https://m.acecashexpress.com/locations.
You’ll need your Infinite Energy account number to make your payment.
Money Gram Express Payment
Call (800) 555-3133 for locations. You’ll need the following information to make your payment:
- Your Infinite Energy account number
- Receive Code: Infinite Energy Gas or 11595
Your monthly bill includes four standard charges:
- The cost of the gas itself
- Atlanta Gas Light base charges
- A monthly service fee
- Any taxes that apply to your area
For new service, we’ll bill your activation fees within the first three invoices. Some business customers may also see a separate Interstate Pipeline Capacity charge.
While Infinite Energy supplies the natural gas you use, Atlanta Gas Light owns the pipelines that deliver gas to your home.
AGL technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.
Atlanta Gas Light charges you monthly to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your home or business. The Georgia Public Service Commission approves these base charges, which are passed through to you without markup from Infinite Energy.
These charges generate on the 19th of each month. You’ll never be charged for more than 12 base charges in one year.
Visit Atlanta Gas Light online for more detailed information.
Your Atlanta Gas Light base charges cover several factors and aren’t based strictly on your usage. The base charges will be lower in some months and higher in others.
We’ll automatically refund your deposit after six months of on-time payments on your account. Once your account qualifies, we’ll apply your deposit as an account credit within 60 days.
Otherwise, we’ll return your deposit to you within four to six weeks of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.
Until it’s returned to you, we’ll keep your deposit in a non-interest-bearing account.
Our business customers may have different requirements; please let us know if we can answer any questions about your account.
Take a look at these guides on “How to Read Your Bill” to learn more about what you can expect on your invoice:
If you have a standard bill or Infinite Advance (prepay), you can expect to see a new layout in the next couple of weeks. We included those layouts as well in case you’re curious about the new design.
Rest assured budget bill/group bill customers will see the new layout later this year as well!
Energy assistance programs are available for members of low-income households who need help with their heating bills. Please call one of the following members for more information on eligibility and how to apply.
- GA Dept of Human Resources (EAP) – (800) 869-1150
- LIHEAP – (404) 656-6696
- United Way – 211