What if I smell a natural gas leak?

Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call your local utility.

Never try to locate the source of the odor yourself. Stay away from the location until a utility field service representative indicates it is safe to return.

Emergency services are available 24/7. Please find the emergency response numbers for your utility below:

TECO People’s Gas:
(877) 832-6747

Florida City Gas:
(888) 352-5325 (888 FLA LEAK)

Florida Public Utilities:
(800) 427-7712

Central Florida Gas:
(800) 427-7712

Lake Apopka Natural Gas (LANG):
(800) 542-3344

Starting Service

I’m switching from another provider or directly from my utility’s supply service. Do I need to cancel my service with them?

No. After you complete your enrollment, we’ll submit the switch automatically so the transition is seamless for you.

When will I receive my first bill?

Your first bill will generate within six weeks after your services begin.

Payment Information

What payment methods do you accept?

We accept payments made through your bank account by phone or by mail. There is never a fee for any payment made through Infinite Energy.

You may also make a payment through ACE Cash Express. To submit a payment using ACE, please visit acecashexpress.com/locations to find a store near you.

We also accept wire transfers; please call our Customer Care Center for more information.

How do I make a payment?

You can make payments 24/7 online via My Account or by calling our Customer Care number to use our automated system.

We also offer paperless billing and automatic payment options.

To mail a payment through check or money order, please choose one of the following options:

Standard Payments
Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247

Overnight Payments
Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269

Billing and Charges

What charges are on my Infinite Energy bill each month?

Your monthly bill includes three standard charges:

  • The cost of the gas itself
  • A monthly service fee
  • Any taxes that apply to your area

Your utility will send a separate invoice for delivery services.

What services does my utility perform for me?

While Infinite Energy supplies the natural gas you use, your utility owns the pipelines that deliver gas to your home.

Their technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

What are delivery charges?

These charges are assessed by your utility to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.

When will I get my deposit back?

Your deposit will be automatically refunded after 12 months of on-time payments on your account. Once your account qualifies, your deposit will be applied as an account credit within 60 days.

Otherwise, the deposit will be returned to you within 60 days of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.

Until it is returned to you, your deposit will be kept in a non-interest-bearing account.

Energy Choice

What is natural gas choice?

In the past, Floridians weren’t able to choose their natural gas supplier, and everyone received gas supply from the utility. Today, Florida commercial customers have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.

No matter which company supplies the gas, your utility still delivers the gas, reads the meter, and performs all the same services as before.

However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your unique business needs.

Will I receive multiple bills for my service?

Yes. When you choose natural gas from a third-party supplier, you will receive two bills: one from the utility for natural gas delivery, and one from your supplier for the natural gas itself.

In case you have any questions about your charges or account, this billing format makes it easy to determine which company to contact.

By choosing Infinite Energy, do I leave my utility?

No. Infinite Energy will take over the supply portion of your service, but you will always stay with your utility for delivery service. The utility is responsible for delivering gas to your business, and its technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

Contact Us

If these didn’t answer your question, let us know. You can reach us by phone at (866) 258-2290 or by email through the form below. We're here to answer your questions Monday through Friday, 8 a.m. to 5 p.m. EST.

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