Emergencies

What if I smell a natural gas leak?

Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call your local utility.

Never try to locate the source of the odor yourself. Stay away from the location until a utility field service representative indicates it is safe to return.

Emergency services are available 24/7. Please find the emergency response numbers for your utility below:

TECO People’s Gas:
(877) 832-6747

Florida City Gas:
(888) 352-5325 (888 FLA LEAK)

Florida Public Utilities:
(800) 427-7712

Central Florida Gas:
(800) 427-7712

Lake Apopka Natural Gas (LANG):
(800) 542-3344

Starting Service

I’m switching from another provider or directly from my utility’s supply service. Do I need to cancel my service with them?

No, we’ll take care of that for you.. After you complete your enrollment, we’ll submit the switch automatically so the transition is seamless for you.

When will I receive my first bill?

Your first bill will generate within six weeks after your services begin.

Payment Information

How do I make a payment?

With Infinite Energy, you get plenty of choices so you can pick the option that works best for you.

Ready to skip the stamp? Set up paperless billing now at my.infiniteenergy.com.

Check / Bank Account

Remember, you’ll never pay a processing fee on bank payments to Infinite Energy.

Online/Mobile App

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.


Mail


Standard Payments:

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247


Overnight Payments:

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269


Wire Transfer

Please call us for more information on how to complete these.


Autopay

Have your payment automatically processed each month so you never have to worry about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Cash via Third-Party Agencies

Western Union

We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Pay to: Infinite Energy
  • City code: IEI
  • State code: FL

ACE Cash Express

Find an ACE payment location at https://m.acecashexpress.com/locations.

You’ll need your Infinite Energy account number to make your payment.


Money Gram Express Payment

Call (800) 555-3133 for locations. You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Receive Code: Infinite Energy Gas or 11595

Billing and Charges

What charges are on my Infinite Energy bill each month?

Your monthly bill includes three standard charges:

  • The cost of the gas itself
  • A monthly service fee
  • Any taxes that apply to your area

Your utility will send a separate invoice for delivery services.

What services does my utility perform for me?

While Infinite Energy supplies the natural gas you use, your utility owns the pipelines that deliver gas to your home.

Their technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

What are delivery charges?

These charges are assessed by your utility to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.

When will I get my deposit back?

Your deposit will be automatically refunded after 12 months of on-time payments on your account. Once your account qualifies, your deposit will be applied as an account credit within four to six weeks.

Otherwise, the deposit will be returned to you within 60 days of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.

Until it is returned to you, your deposit will be kept in a non-interest-bearing account.

Energy Choice

What is natural gas choice?

In the past, Florida business customers weren’t able to choose their natural gas supplier, and everyone received gas supply from the utility. Today, you have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.

No matter which company supplies the gas, your utility still delivers the gas, reads the meter, and performs all the same services as before.

However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your individual business needs.

Will I receive multiple bills for my service?

Yes. When you choose natural gas from a third-party supplier, you will receive two bills: one from the utility for natural gas delivery, and one from your supplier for the natural gas itself.

In case you have any questions about your charges or account, this billing format makes it easy to determine which company to contact.

By choosing Infinite Energy, do I leave my utility?

You’d only be leaving its supply service. While Infinite Energy will take over the supply portion of your service, your existing utility will always handle the delivery service. The utility is responsible for delivering gas to your business, and its technicians read your meter, respond to emergencies and repair and maintain your delivery pipelines.

Contact Us

Questions? You can reach us Monday through Friday, 8 a.m. to 7 p.m. Eastern.

Phone: (866) 258-2290

Email: Skip right to the form below.

Go Mobile

Make a payment, view your bill or even renew your rate plan while on the go.

Get the Infinite Energy Mobile App on Google Play Get the Infinite Energy Mobile App on the App Store

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