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Contact Us

Questions? We're here Monday through Friday, 8 a.m. to 7 p.m. Eastern.

Phone: (877) 483-4684
Fax: (866) 427-7845

Email Us

By Mail:

Infinite Energy
Attn: Customer Care
P.O. Box #71247
Charlotte, NC 28272-1247

Frequently Asked Questions

Natural gas smells like rotten eggs, and if you detect this odor, leave the area immediately and call your local utility.

Never try to locate the source of the odor yourself. Stay away from the location until a utility field service representative says it’s safe to return.

Emergency services are available 24/7. Please find the emergency response numbers for your utility below:

TECO People’s Gas:
(877) 832-6747

Florida City Gas:
(888) 352-5325 (888 FLA LEAK)

Florida Public Utilities:
(800) 427-7712

Central Florida Gas:
(800) 427-7712

Lake Apopka Natural Gas (LANG):
(800) 542-3344

No, we’ll take care of that for you. After you complete your enrollment, we’ll submit the switch automatically so your transition is seamless.

Your first bill will generate within six weeks after your services begin.

With Infinite Energy, you get plenty of choices so you can pick the option that works best for you.

Ready to skip the stamp? Set up paperless billing now at my.infiniteenergy.com.

Credit Card

Check / Bank Account

Remember, you’ll never pay a processing fee on bank payments to Infinite Energy.

  • Online/Mobile App:

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or       Android to make your payments while on the go.

  • Mail:

Standard Payments

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247

            Overnight Payments

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269

  • Wire Transfer

Please call us for more information on how to complete these.

  • Autopay

    Have your payment automatically processed each month so you never have to worry   about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Cash via Third-Party Agencies

            Western Union

We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may    take up to 24 hours to post). You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Pay to: Infinite Energy
  • City code: IEI
  • State code: FL

 

            ACE Cash Express

Find an ACE payment location at https://m.acecashexpress.com/locations.

You’ll need your Infinite Energy account number to make your payment.

 

            Money Gram Express Payment

Call (800) 555-3133 for locations. You’ll need the following information to make your     payment:

  • Your Infinite Energy account number
  • Receive Code: Infinite Energy Gas or 11595

For service for your home, we accept Visa, Mastercard, Discover and American Express. For business accounts, we accept American Express only.

No matter which card you choose, you’ll never pay a processing fee with Infinite Energy.

Online/Mobile App (24/7):

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.

Phone (24/7):

Call (877) 529-9908 any time and follow the prompts to pay through our automated system.

If you’d rather speak with a representative, we’re here Monday through Friday, 8 a.m. through 7 p.m. Eastern.

Autopay:

Have your payment automatically processed each month so you never have to worry about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

Remember, you’ll never pay a processing fee on bank payments to Infinite Energy.

Online/Mobile App:

Visit my.infiniteenergy.com for your online account, or download our app for iPhone or Android to make your payments while on the go.

Mail:

Standard Payments

Please allow 7 – 10 days for mailed payments to post to your account.

Infinite Energy Inc-GAS
P.O. Box #71247
Charlotte, NC 28272-1247

Overnight Payments

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Infinite Energy – Box #71247
6125 Lakeview Road
Suite 800
Charlotte, NC 28269

Wire Transfer

Please call us for more information on how to complete these.

Autopay

Have your payment automatically processed each month so you never have to worry   about a late fee again.

You can set this up through my.infiniteenergy.com or by calling us.

 

Western Union

We accept Convenience Pay (may take up to 48 hours to post) and Quick Collect (may take up to 24 hours to post). You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Pay to: Infinite Energy
  • City code: IEI
  • State code: FL

ACE Cash Express

Find an ACE payment location at https://m.acecashexpress.com/locations.

You’ll need your Infinite Energy account number to make your payment.

Money Gram Express Payment

Call (800) 555-3133 for locations. You’ll need the following information to make your payment:

  • Your Infinite Energy account number
  • Receive Code: Infinite Energy Gas or 11595

Your monthly bill includes three standard charges:

  • The cost of the gas itself
  • A monthly service fee
  • Any taxes that apply to your area

Your utility will send a separate invoice for delivery services.

Your utility charges you monthly to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your business.

We’ll automatically refund your deposit after six months of on-time payments on your account. Once your account qualifies, we’ll apply your deposit as an account credit within 60 days.

Otherwise, we’ll return your deposit to you within four to six weeks of the date that you discontinue service with Infinite Energy, provided the account doesn’t have any outstanding balance.

Until it’s returned to you, we’ll keep your deposit in a non-interest-bearing account.

Our business customers may have different requirements; please let us know if we can answer any questions about your account.

In the past, Florida business customers weren’t able to choose their natural gas supplier, and everyone received gas supply from the utility. Today, you have more options. You can continue to use the utility for natural gas supply, or you can choose an alternate supply company.

No matter which company supplies the gas, your utility still delivers the gas, reads the meter and performs all the same services as before.

However, different suppliers offer more rate options than utilities, allowing you to choose the best plan for your individual business needs.

You’d only be leaving its supply service. While Infinite Energy will take over the supply portion of your service, your existing utility will always handle the delivery service. The utility is responsible for delivering gas to your business, and its technicians read your meter, respond to emergencies, and repair and maintain your delivery pipelines.

Yes. When you choose natural gas from a third-party supplier, you will receive two bills: one from the utility for natural gas delivery, and one from your supplier for the natural gas itself.

In case you have any questions about your charges or account, this billing format makes it easy to determine which company to contact.

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Infinite Electric, LLC d/b/a Infinite Energy (TX PUC REP Certification #10196)
Infinite Energy, Inc. d/b/a Intelligent Energy in New Jersey (NJ BPU #GSL-0076)