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Google Rating
4.9 4.9
Robert Watson
14:53 25 Apr 18
Excellent company, we have been extremely satisfied with our service and the ease of bill payments. We appreciate that they stand behind their price match guarantee and do what they promise without any hassle. Excellent customer service, very professional and polite, it is a pleasure contacting them and a breath of fresh air to be a customer of a company that does what it says.
Andrew Hill
12:14 25 Apr 18
I had a great experience with Logan on the phone with infinite energy to set up a new service with this company. He was extremely helpful and expedited everything I needed done, as well as having a really great attitude throughout the whole phone call, just a pleasant experience. Plus he laughed at my horrible jokes! That's always a plus!
San J
17:17 24 Apr 18
I called in and spoke to representative Eduardo. He provided great customer service by reviewing my account and offering options that could save me money. I really appreciate that he took the time to help me. Thank you so much!
Ralph Daniels
00:21 05 Apr 18
I had the most wonderful customer service experience today when I called Infinite Energy to discuss a new rate plan. "Pedro" was not only knowledgeable about all things associated with my request, but he also was infinitely patient in answering my many questions about how to arrive at the best rate for me. Moreover, his explanations were clear and concise and made me feel that he was working in my best interests. Did you know that their customer service folks are located in Gainesville, Florida, in the same building as their corporate offices? No contracted call center somewhere on the other side of the world, they are all employees of Infinite Energy.
Ganesh Krishnamurthy
20:53 02 Apr 18
Infinite Energy gave me the best option regarding prices and usage. Antoine was so nice, professional and courteous explaining the various plans with patience. He proposed the best plan for me based on my requirements as I gave him a laundry list of things that I wanted in the plan. Overall, it was a great experience talking to him and setting up my account.
Kaitlin Brennan
00:05 28 Mar 18
Extremely easy to set up and a seamless switch from my previous provider. Love their fixed rate plan - can't beat the rate! Made one call to customer service in regards to confusion with an auto payment issue and my concern was addressed quickly and effectively!
Gilbert Trotman
21:26 21 Mar 18
I just spoke with Danny a customer service rep and as I told him he definitely puts the "Service" in customer service. I had some complex issues related to the billing on my account, and let me say first off that Danny was extremely professional, courteous, and competent, but that in itself is a gross understatement. Danny by far exceeded my expectations of a customer service representative. Danny is basically a superhero - "Captain rep"? All kidding aside Danny paid excellent attention as I explained my issues and completely understood them and even the nuances of my issues. He then proceeded to treat me, or at least had me feeling as if I was the most important customer in the world. He treated my issues as if they were his own, he took personal responsibility in making sure they were resolved as well as they could be and left me feeling completely satisfied. He further made sure that I understood how my issues would be resolved and he made sure that I WAS completely satisfied with the outcome. I truly wish all my experiences with any customer service could be handled half as well as the way Danny handled my call. I do not know if Danny's skill is a testament to his training or supervision at Infinite Energy but I actually feel that it is him personally. I don't believe that kind of attention to detail, and personal ownership and responsibility can be taught. I believe it is inherent in his character and if anyone deserves the credit besides him it is his parents. Finally, I believe that Danny should be training customer service reps and/or supervising them. Kudos to Danny and kudos to Infinite Energy for recognizing his ability and hiring him.
Rob Mccray
23:41 20 Mar 18
The customer service with this company is absolutely second to none. Polite and courteous on the phone and more than willing to help. In an area where there are nearly countless options for energy service it is nice to know that there is a company with amazing staff to fill the void. I would not use anyone else.
Paulina Tran
17:56 15 Mar 18
I love their weekly electricity reports. I’ve had a great experience with Infinite Energy this past year. My rates were fixed, and my bills weren’t crazy every month. My contract is expiring, and unfortunately, I can’t transfer them to my new location. I called customer service for some help, and Abby was fantastic! She answered all my questions and sorted out everything I needed to do before my contract ended.
Elise Schneider
20:08 09 Mar 18
Paolo and Kathleen were absolutely FABULOUS! They took the time to listen to what was happening with my NEST Thermostat, unlike the NEST folks. They even offered a new thermostat or better yet, an indoor security camera. You guys ROCK!!
Bryce Calton
23:06 08 Mar 18
I have been a customer for a year now and just renewed for our next place. Super easy to do business with. Their web site is sweet an clean. Their staff has always been great. They do have plan options, you need to read the details for comparison before deciding.
Griffin Davis
19:24 02 Mar 18
Just got my electric plan set up over the phone with Cameron at Infinite Energy. He made the sign up a breeze and helped me initiate same-day turn on for my apartment. The plan rate is the best I've seen and the customer service was equally impressive. So far it seems that choosing Infinite Energy was a good move.
Chen Hu
23:00 28 Feb 18
Francis is so helpful. I was totally cofused with the energy system in TX. But luckily I talked with him. He explained everything to me patiently and friendly. I really appreciate his help. Highly recommended.
Monica Burnett
19:25 27 Feb 18
Kelsey was AMAZING! She was so nice and polite and made sure I understand exactly what I needed to. She was very knowledgeable and was able to answer all of my questions and even clear up a misunderstanding I had in a very professional way. If ever I have to call back again, I'm definitely asking for her!
Mya Conwell
22:44 08 Feb 18
My sales person was Tasha. My first time with Infinite Energy and she explained everything down to the t and even got me a lower rate in which I chose in the first place. Tasha was claim and knew exactly what she was doing. She didn't try to over sale anything but told me everything that I qualified for. She was very patient with my million questions and was very pleasant to speak with. Thank you Tasha for your great customer service.
William Heitz
01:29 08 Feb 18
I never leave reviews and most people that do annoy me but after talking with Marcos this afternoon, I felt the need. Exceptional customer service on the phone and walked me through it all step by step. I felt very comfortable signing with you guys because of him.
Toney Taylor
01:47 06 Feb 18
Today, I called Infinite Energy at 6:00 pm eastern time, I was assisted by Tina, who is a great example of a great customer service representative. She was very caring of my situation and helped to resolve my concern. Now, I can sleep peacefully tonight and many nights to come. Thank you Tina and Infinite Energy.
Victoria Ellul
17:44 26 Jan 18
My bill went up so I contacted Customer Support and talked with Nicole. What an amazing customer service experience - she answered my questions and directed me to the website where I could find out more information on how future Base charges would be calculated. More companies should have people like Nicole - kudos!
Devin
02:34 24 Jan 18
I just moved into my first house. I had a few questions about my bill, so I decided to call customer support. I spoke with sahra and she was patient and gave me the answers to my questions and even gave me additional information that I needed to know. She was a great help. Great customer service like that makes me glad I chose this company and not any of the others. If you're looking for a gas company just stop here, you found it.
robert murai
19:52 12 Jan 18
Fantastic customer service from Laura and Francis today. Infinite enables their reps to make decisions that help you make a better decision. They do not appear to be rushed in getting you to sign anything. Again, fantastic.
Ed Anderson
16:02 03 Jan 18
Excellent customer service following a disappointing experience with customer service rep at another company. Sandra was VERY pleasant and helpful. Provided me information that I was unaware of and will eventually save me money. Very encouraging and pleasant.
destiny stewart
14:36 29 Dec 17
Miguel was so polite and very helpful. This is my first apartment and he made the process simple and really offered me the best deals. I appreciate his patience because I had a lot of questions. I had a really good experience overall and am thankful I got someone who actually cares and made the transition as smooth as possible. Great job.
Larry
22:42 28 Dec 17
So helpful! I have been a customer for many years, and never cease to be amazed at the level of service I receive from Infinite Energy! Today I spent a goodly amount of time on the phone with Customer Service rep Sandra reviewing all the options I had for renewing my contract. I had used PowerToChoose to be sure there was not a better deal out there. Having satisfied that, I was ready to choose the best Infinite Energy contract terms. We looked at cost per kWh, anticipated cost per month and per year, and throughout, Sandra was consistently patient in helping arrive at the best contract option for my lifestyle. Kudos dear! Thanks so much!
Abigail Martin
21:55 22 Dec 17
We had switched over to infinite energy Fantastic customer service! I called yesterday as we are moving and both needed to set a turn off date for our current location as well as turn on date for our new home. I spoke to Amanda who was incredibly helpful, friendly, and professional in getting everything set up. This isn’t our first move, and setting up/moving utilities can sometimes be tricky, but Amanda made the transition so easy and she did a wonderful job making sure we had all the information we needed. Thank you for all your patience, assistance, and knowledge – it was very much appreciated!
Kelsi Thomas
22:20 21 Dec 17
Customer service is fantastic. I have never had to wait long to speak to a rep and each person I have talked to has been able to take care of everything I needed. Quick service and competitive rates.
Mill Brown
23:55 19 Dec 17
Francis was most professional as he responded to my call regarding current gas rates. He was extremely thorough in detailing Infinity's plans as well as answering any questions I had. Ultimately I made the decision to switch to Infinity - hoping their customer service is as efficient as he is!
chin chiao
00:06 12 Dec 17
I call infinite regarding my referral credit today. The customer service person, Sandra, is very helpful and answers all of my concerns. She did an excellent job to resolve my referral credit issue. Thanks Infinite and Sandra for the great service.
Daniel Noble
01:34 09 Dec 17
Just moved to GA and had to call to change gas at my name in the apartment were I leased. My call was transferred to Marcos that was very helpful and seemed to enjoy what he is doing. Marcos gave me information that was very indeed needed as this was my first time in this process. Customer service was great and the process was super fast ! We need more people like Marcos on the end of the phone lines as Customer service representative!!!!
Luke McMahon
16:06 06 Dec 17
Sale Department ROCKS! They were able to work with me on my renewal rate and fearlessly compete with another offer that I had received. Quick and curious this company is on your side. When it comes to Natural Gas selection in the south INFINITE ENERGY will not let you down!
Margarita Powell
20:57 15 Nov 17
11/13/2017 - called Infinite to renew contract, spoke with Paola who patiently listened to my electricity usage needs . I explained I had been price shopping on "Power to Choose" website which can become overwhelming with various companies/options, restrictions x plan.She explained I was unable to extend my CURRENT plan as their rates/plans change constantly but will help be find NEW PLAN comparable to what I currently have. I am grateful for her assistance, courtesy and professionalism even though it was getting close to 7PM (central) closing time, she said she did not mind at all as she helped me signed up new contract that fit my budget/electric usage needs.~One suggestion to company: encourage CSRs to call customers by their last name (more professional).
shnurik01
23:36 10 Nov 17
Paola was amazing and made the process of renewing simple. We were afraid we would have to change companies due to the increase in cost per therm but decided to call anyway. Infinite Energy was able to match a competitor's price within 2 cents. That's a difference of $0.18 per therm of savings! We are so glad we are able to stay with such a wonderful company. They make natural gas services easy and convenient despite our busy schedule.
Cinnamon Wallace
00:33 09 Nov 17
I have called several electric companies and Infinite Energy offered the best deal at a great price. Great customer service. Rolando was wonderful! Very happy so far and would definitely recommend to family and friends.
Minx Swinton
23:19 08 Nov 17
Customer Service by far exceeds the standard on every call I've made regarding my account. Today, no difference the representative Gregory was outstanding to review my account and assist me. Superb customer service provided and thoroughly knowlegable..Other Companies should take heed to their Customer Service Module..Well Done Infinite Energy!!
Janis Mitchell
20:16 03 Nov 17
I spoke with Saint. He was very polite and pleasant to talk to. He was knowledgeable about the services I needed. All my questions were answered quickly . Saint even told me how to save money monthly. I was extremely pleased with the service he provided.
Daffney Wright
01:43 02 Nov 17
If you’re looking for an energy company with low kilowatt rate and no hidden fees… Infinite energy is your energy company to go with! I have been with them for three years and I have to say I am so very pleased to have them as my energy company. You don’t pay for anything else other than what you use. It is what it is. ??????????
Latore Sanders
20:03 31 Oct 17
During my recent customer service call, the representative (Tina) was very helpful and knowledgeable in answering my questions. Thank you Tina for your excellent customer service and putting all of my questions to rest. I hope all future experiences are just as insightful and productive.
Mary Vanderwood
06:25 19 Oct 17
Jordan was undoubtedly the best customer service rep I've spoken with in probably the past 10-15 years. He was professional, yet friendly, and in no way did I ever feel rushed or that I was taking up his time. He answered every single question I posed to him. If all customer reps were as comfortable helping people, and 'getting the job done', there would be no end to what a company can do. You've got a gem in Jordan!
Chris G
22:15 12 Oct 17
I had a brief issue with infinite energy with getting my account set up, but I am not particularly upset by this since their customer service seems to be very good in the 2 times that I have had to contact them to get things sorted out. The 5 star review I am leaving is not because the rates are incredible (they do happen to be pretty good though, so I'm okay with the price) and the power delivery is fine. Nothing wrong with it and nothing incredible. It is steady electricity (doing what a power company should be doing). My 5 stars goes to the customer service. Specifically to Yulia/Julia. There was an issue (as I mentioned) and her kindness and patience with me really made me feel a lot better about being with this company and resolved all issues.
I candy
21:52 10 Oct 17
Jaclyn was very through, patient, understanding and most importantly Kind! She was very personable and she explained to me about the refferal program.. more companies should have people like her working for them who understands and really tries to go the extra step to help the client satisfaction...
Anita Glover
17:30 04 Oct 17
Thank you so much for helping me cut my cost. I truly appreciate you exploring every option available for me. Again that you so much. I highly recommend this company
Valerie Paige
12:39 03 Oct 17
I would like say I had the best experience talking on the phone with Paolo and Kim!!! Soo very pleasant and friendly. We talked like we already knew each other! I have to say they both went above and beyond for me taken care of!!! Paolo and Kim, you guys are the best! Thank you.Valerie Paige
David & Debbie Lewis
16:35 14 Sep 17
Tina Was very helpful, she was able to assist with the needed information in regards to my account. When I was not at our home nor did I have any account info. She made me feel Proud to be a customer of this company
Kevin McNeely
18:49 13 Sep 17
I'm a long time customer. My review is based on my own experience. The customer service is amazing! With Infinite, It's so easy to talk with an actual human when you need to. It's one of the few companies out there that still make customer service a priority!
Kristin Orsini
09:58 11 Sep 17
We have dealt with our fair share of electric companies and we must that we have not been happier with any of the others. This company knows what it is doing. Every time we have had to talk to a customer service representative (and lately, that has been a lot with multiple recent move changes) no matter who we got they knew their business. So, thank you Infinte Electricity for providing your employees with great training and skill. Also, when finally getting our destination set, we automatically received a rate decrease.
Perhonen O
16:26 01 Sep 17
I am consistently pleased with Infinite Energy's customer service. Today I spoke with Brian. He was efficient, clear and well-spoken. He was entirely professional but showed a pleasant personality as well. I couldn't be happier with the way I was treated. Thank you.
Rosie Wong
11:32 29 Aug 17
I spoke with a very professional and courteous customer rep. He was able to match lower rates from a competing gas company for a 24-month fixed plan. I would be happy to renew with them again.
Kaycee Popham
13:08 23 Aug 17
Sandra in the Dallas office was awesome! I received a high bill with fees I wasn't supposed to get. Without me having to explain my situation, she automatically offered to take the fees away since she could tell quickly they weren't supposed to be there. It is always a special treat when you get a great customer service representative. Thank you Sandra!
Rebecca Kohr
20:18 10 Aug 17
Joshua was great! Super friendly, great listener. Took care of my "issue" and didn't seemed happy to help. Even though the price is a bit lower at other gas providers, this is why I stick with them.
Brenda Robbins
13:03 04 Aug 17
Logan was awesome! Very polite and informative Thank you Logan. I only did a 3month plan because I don't know what my usage will be due to weekend property, when my 3 months are up can you call me to set my next plan.
Rob Jones
14:16 01 Aug 17
Talked with Marcos on the phone, who provided excellent guidance and was able to clarify all the rates and tiers, recommend an energy plan, and answer all of my questions beyond expectations. When I dialed the number to ask about my bill I thought I was in for a rough time. Fortunately Marcos was able to help me get away from the variable rate plan and help with my current bill.Thank you for providing superb customer and electrical service!
Lydia Walton
14:36 26 Jul 17
My call to customer service this morning was very seamless and stress free. Wasn't on hold for more than 2 minutes and was able to transfer my electricity from the old address to my new address in less than 20 minutes. The representatives I spoke to answered all of my questions thoroughly and clearly. I spoke to Gregory and he later transferred me over to Paola; they were both cheerful and seemed to genuinely enjoy their jobs and helping me out this morning. I greatly appreciate the customer service and how easy the process was!
Lexi Gorfinkel
19:51 17 Jul 17
I just had a call with Christopher who was helping me with a transfer/ connection of new service from one unit to another. Upon hearing me voice concern over the connection fee and first month's payment, he did some research on my account and noted that my recent payment wasn't being applied to the amount quoted. Several moments later after doing some research, he spoke with his Supervisor he was able to resolve my issue and apply the recent payment bring down the mount for transfer significantly. I must say how appreciative I am to him and his team for realizing the problem and fixing it to get me back on track. Thank you Christopher!
How 2 Media
19:23 06 Jul 17
Infinite Energy is a fun, energetic and exciting company. They take care of their customers as well as their employees. Their employees are excited to show up to work every day and excited to do right for their customers. This is truly one of the World's Greatest companies!
Christina Jacobs
20:40 05 Jul 17
Everyone I talked to was super helpful and knowledgeable about this company. Out of the three energy companies I called inquiring about different plans their company offers, this was the kindest group! They were able to answer ALL of my questions and explain it in a way I understand. And I had A LOT of questions!
Hailey B
02:54 04 Jul 17
I have been an Infinite Energy customer for over three years. I have loved their rates and customer service so much that I simply transferred my services across the state when we moved. I honestly did not want to have to go with another company. I have never wasted time trying to call customer service, and they always call back promptly if they have a long line. The service agents have always been kind and friendly, and they'll take the time that you need rather than trying to rush you off the phone. Infinite Energy keeps detailed notes about every call, even if it is a simple question, that way all agents are well informed of your account; you won't get frustrated repeating your story over-and-over. I highly suggest Infinite Energy and hope that I can remain in their service at any future residences.
Jasmine Davis
18:23 09 Jun 17
Great and seamless customer service! Logan, my customer care rep, and the gentleman that transfered me over to him...they were both was very clear and concise and . Explained everything in great detail and was even able to provide me a better deal for service. He stayed on the phone with me until I had received all email confirmations that I needed for service creation. Great service.
stephanie meyers
14:35 08 Jun 17
Sandra's professionalism was truly outstanding. She went over and beyond in addressing my concerns, extending additional services and providing information to resolve my concerns. This was truly a great experience! Sandra is an asset to your firm to be treasured and compensated for her winning partnership relationship taking ownership and exhibiting excellence to take your firm to new heights.
John Kerr
20:00 07 Jun 17
Customer Service is a lost art - especially with utility companies. Infinite Energy - and Sandra - are a welcome respite. She worked a number of personalized plans based upon My Usage - to provide detailed information and solutions for my household. This sounds like a commercial, but it's not. Their rates are among the best (and they'll help you read the fine print). I'm glad to have the opportunity to choose - but glad to stay- with Infinite Energy in Texas.
Joseph Jan
15:20 07 Jun 17
Dallas is a very experienced and nice representative. He explained to me nicely the new plan that I am signing on, which is a 24 months plan at a low rate and the promotion comes with a Nest Camera outdoor unit that I need for my house. Dallas was very helpful and was able help me switch the current gas provider to Infinite Energy. I am very happy with his service!
Zac Griffin
20:35 10 May 17
I recently purchased an electricity plan through Infinite Energy. It was the best priced plan with the best customer service ratings. I got to experience the great customer service shortly after I signed up when I needed to change the start date for my plan. Nicole was able to get the switch made at the last minute - quickly and at no cost. I got a service representative within 1 minute of calling in. Nicole was also able to help me understand the best way to review my usage and gave me detailed information on my meter read schedule. I look forward to the next 6 months and unless something changes, look forward to renewing after that!
ADS C
16:47 09 May 17
This review is based soley on my experience with activating service. I'm a new customer who enrolled by phone. The specialist who handled my account went above and beyond to help me select the plan that was best for me. He was incredibly pleasant and easy to work with. I'm pleased he was able to schedule same-day activation. I look forward to trying this provider and hope the service is as great as my initial experience with Infinite Energy.
Barbara Haseley
17:30 04 May 17
This was the easiest phone call I have ever made to change electricity companies! Thank you Infinite Energy and Kelsey for the great customer service, I so appreciate that so much. Kelsey was very helpful and kind and answered all my questions promptly. Look forward to being a new Infinite Energy customer.
Vence Mondragon
22:51 02 May 17
Their plan was straight forward and easy to understand. We wanted to try a new service provider and at a reasonable rate. The representative, Logan, was knowledgeable, courteous and friendly and was able to answer our questions. Hopefully, Infinite Energy will keep us happy, and satisfied for the next 12 mos.
Jacqueline Ellis
15:36 02 May 17
Logan was very nice & helped answer my questions, and I decided to sign up with Infinity Energy today. I was very happy that he could get me changed over from another electric service starting today, since my contract actually ended today. Am very pleased! Thank You!Jacqueline Ellis ???
Kevin Gaastra
17:44 26 Apr 17
Very efficient and good customer service. Had a bit of trouble with the website when trying to sign up for their plan. So I called them up to see if I could enrol that way instead, call took 10 minutes, I was never on hold, and they got me exactly the plan I wanted at a good rate. Hopefully their service continues to be this good over the next 12 months of my plan, if so I will almost certainly be renewing.
Pacia Jones
12:57 26 Apr 17
5 STARS, I've been with Infinite Energy for over 5 years. Customer Service is Absolutely the BEST. They always listen and is willing to help with any situation. Therm usage is always low and I get a fix rate sometimes as long as 18 months. Thanks Infinite Energy. Job Well Done
Kassidy Cavendish
19:21 18 Apr 17
I called in to switch my services over to a new apartment and they were able to change everything over as well as refund me my last years deposit and waive another deposit for a "new account". Logan was absolutely fantastic and was able to help me in less than 15 minutes! Could not recommend this company enough.
Michael LaBelle
19:00 30 Mar 17
I have been working with Infinite for three years as my provider and the customer service is outstanding. Going through a current move, Sandra has been so helpful with my change in service. I've never had an issue they couldn't solve for me and the rates are always great in my area!
Joyce Hooks
14:40 30 Mar 17
Yes, I spoke with your representative, Shannon. She was very professional and friendly. I had an issue with my bill and not only did she go above and beyond in helping me, she was also able to research and find the issue and get my problem resolved within a few minutes. Before making this call, I was very frantic. After speaking with Shannon, she was able to reassure me that the issue would be resolved, which calmed my emotional state down. At the end of the conversation, she also asked me if there was anything else she could do for me, which there was, and she responded very promptly. Shannon was awesome and I wish I could speak with her every time I call. In any event, Shannon was thorough, professional, knowledgeable, and did her job well. She definitely represents you company well. Thank You Shannon!
Father Vincent Rumain
15:46 21 Mar 17
I called inquiring about a letter regarding the end of my present contract. Logan is the representative who helped me. He was personal, professional and competent, knowing immediately what I needed to know regarding my contract. We agreed on an option, and the rest is history. I am very satisfied with my phone call and it's outcome and will continue to use Infinite Energy. To me they are fair and genuinely interested in satisfying the customer. I trust that my perception is accurate.
Kris Olson
17:13 20 Mar 17
I spoke with Dallas today and he was fantastic in helping me switch over to my new property as well as locking in a few rate as my last plan had reached the end of the term. It was simple and easy and I haven't had any issues so far with anything whether it be the app or payment or my service itself.
Semhar Hagos
21:13 07 Mar 17
I would definitely recommend this company! The representative I worked with, Chris, had such a positive and professional attitude throughout the activation process. Keep up the great work!
Lauren Eubank
19:14 07 Mar 17
Infinite has always been a great utility provider. They've continuously had the best rates in my area, are always fast to answer to the phone, and are polite during every interaction. I was sad I had to cancel my service due to moving into an all-electric apartment, but they explained my options and how they could waive the early termination fee. Not many companies will do that!
Amy Benton
01:08 03 Mar 17
Watching the Atlanta Gladiators at the Infinite Energy Center was a great time!!! We enjoyed the game as well as all the fanfare. Looking forward to going again.
Steve Hutchins
15:15 01 Mar 17
Infinite Energy is a - 5 star A+ company! Great rates. Great customer service. Everyone I've talked to in the past 2 1/2 +/- years has been a quality person, which is rare these days. You will enjoying with this company!
Jane A. Smyth
22:22 28 Feb 17
Logan was friendly, courteous and knowledgeable. He was able to describe the various rates and options for my move. I greatly appreciate how easy it all was, and how kind he was in helping me.
Paolo Chiezzi
14:59 28 Feb 17
Just switched to Infinite Energy and I'm impressed with their level of customer care. Both the operator Antoine and his Supervisor Paolo helped me to get the best rate and their friendly attitude made this a really pleasant and positive experience. 5 Stars no doubt!
SanAntonioCoco
17:08 27 Feb 17
My electricity had been disconnected due partially to a technical issue with the mobile app and partially my own fault. Nevertheless- customer service rep Sandra was so polite, so friendly, so helpful, and fast at getting everything resolved. She acknowledged technical error through the app and made sure my reconnection fee was waived since I had been attempting to make payment since last week. Even my 5 year old loved speaking with her while she was working to get things processed and I had her on speakerphone. lol Thank you, Sandra, for making our day.
Victoria Arnold
16:12 22 Feb 17
Fantastic customer support with management who really cares about you. Where I live, there is a company that owns the gas pipes that Infinite Energy doesn't manage the actual workers of, they just contract them or something. Well, that company couldn't figure out what service area needed to service my place, leading to delays in gas installation. I spoke with several customer service reps and management with Infinite Energy because I was upset I took off work for no reason, and they were absolutely doing the best they could to get me an ETA, even called me to keep me posted on the status of the work order, and showed empathy on my behalf for the inconvenience. Would recommend this company any day of the week, because they make you feel like you actually matter to them as a customer.
Caroline Cisneros
14:49 20 Feb 17
Glad to be back!!! I definitely have to give praise to Chris Mola and his manager at Infinite Energy again. This guy is a beast with product knowledge and ALWAYS goes above and beyond to make sure I get the best service. I was a customer for 2 years before I moved out of the service area and now I am back and happy to say IE is my electric provider again.Last Friday, I searched the powertochoose website to check out how IE rates compared to others. To my surprise, IE had a higher price then other competitors. I called Gexa Energy since they were the lowest and spoke with Julian and he offered me a plan for 4.5 cents avg per kwh. After spending 5 mins on the phone with the guy, he kept pushing me to sign up. The guy made me feel uneasy and I called Chris to see if he can beat the price. Chris took his time and walked me through the electricity facts label for that plan, and come to find out... the plan was crap. Absolute crap. The real price after hidden fees was 9.1 cents avg per kwh which was way more than IE's all inclusive rate of 7.1 cents avg per kwh. Chris than walked me through 2 other competitor company plans whose rates were 4 to 5 cents and again the real rates were really 8 cents and 11 cents. Chris than went over with me IE's facts label so I could see the difference, that IE had no hidden fees and he made sure I understood what I would be signing up for. Chris than took his time to help me break down some other competitor plans where they were closely to IE's 7.1 cents,. We then found 2 other competitor plans with Cirro Energy and Startrek or Startek or Starwars, whatever you want to call it, who Chris confirmed had IE's prices beat at 6.7 cents. At this point Chris has been on the phone with me for well over 30 minutes and he completely understood if I needed to go with the competitor's plan. He just advised me to call them and ask the right questions to make sure they had no extra fees not stated on their fact label. So I called the Starwars company and Maria answered and literally it wasn't even a minute later where she sounded highly irritated and asked me to spell my name exactly as it appears on my social security card. It was literally in that moment that I realized that I would rather pay an extra $3 a month to get the best customer service ever from Chris and IE then to deal with Maria and the sequel to Star Wars. It's definitely worth it to pay for quality. I trust Chris and owe him a big Thank you! Chris you are a huge asset to IE and your sincerity and honesty is what makes this customer experience thee absolute best!If you are searching for an electric provider...Infinite Energy is a MUST! You can't beat what they do for their customers 🙂
Jean DeRosa
01:00 16 Feb 17
This was the most confusing thing ever to just have my name put on a new account. Kelsey and Sandra were amazing and helped me navigate this. The past account was not listed under my actual address since it was a townhouse. The address used was different and the owner finally gave it to me. These ladies made this unpleasant experience rewarding as I learned a lot. I learned what a gas meter and electric meter looks like. Thank you ladies for helping me cheerfully through this.
Ladonna Collins
03:47 15 Feb 17
My experience was awesome, he was very knowledgeable, polite and very helpful about the services. He explained to me about the promotions that i could chose from, and I was very impressed about that as well. the service I received this morning deserve 5 stars!Thank you Marco!
Lorna McArthur
14:02 14 Feb 17
Kelsey's opening greeting made my day - so cheerful and polite!! She made the transfer from Georgia Natural Gas company quick, easy and painfree!! You can't do better than that! And Infinite Energy's rate is considerably less than any other company!!
April Spring
14:29 03 Feb 17
Sandra was amazing! I was so upset with a manager for not handling and she kept me calm and helped me fix the account so it would not happen again. She is a gym! Thank you Sandra!
patricia nyquist
00:07 02 Feb 17
I spoke with Logan today to change my order for new service. He was extremely helpful, knowledgeable, and friendly! Thanks again Logan!
Tiffany Boulware
23:12 31 Jan 17
I appreciate the assistance that I received. The process was seemless. She took the time to explain everything and was very thorough.
Tracy Lehrer
00:05 31 Jan 17
So far, so good. I spoke with Logan today to set up my service and it was a smooth experience. He was very helpful and able to address everything I needed to change my service to Infinite Energy.
Amanda Harden
22:30 24 Jan 17
There was not much of a a wait for customer service. Nick was amazing, answered all of my questions, and was very quick and positive! Scheduled service the very next day!!! GOOOO NICK!!!!
Jesus Hernandez
19:16 23 Jan 17
Saint was awesome! Infinite energy took care of my billing questions and recommended a website to track my wattage usage. Best part is i was also able to make a payment with him without and extra fee!
Maria GARCIA-GONZALES
18:03 23 Jan 17
Logan was very informative and polite. Great customer service!
Tamima Douyon
19:13 20 Jan 17
It was good. Was able to explain things clearly. Concerned about my satisfaction! Very easy to talk to!
Mary Ruisdael
16:47 19 Jan 17
I appreciate your monthly updates. Thank your for your gift. Logan was very polite but as I remember our conversation one year ago he was very nice then. If this were a perfect world, everyone would be as nice but not so. Thank you Mary tisdale
Paul Mazzoni
21:50 17 Jan 17
Awesome facility. The people working there were all very friendly. Seating is extremely comfortable and food is also excellent. Saw the Gladiators for the first time and the atmosphere was electrifying, even though the crowd was fairly small. Would love to go back again sometime. Just wish it were closer!
Tammy Young
13:53 17 Jan 17
I love Infinite Energy. My family and I had an awesome time at the Infinite Energy Center. I don't know any other utility company that gives away free tickets to their customers. We really appreciate their great customer service!
Lyn Manzanares
23:46 13 Jan 17
I had a great experience when it came time to renew my rate plan. Logan was very helpful and explained the different options so it was easy to select the plan best suited for me. I have no complaints. I can't wait to get my Nest Thermostat that will help me save more on my bill! Thanks Infinite Energy!
Nick Petrocchi
15:41 09 Jan 17
Infinite Energy's always provided great rates and great customer service. Today a rep named Saint both helped with my transition in addresses mid-contract, and he also provided helpful information on how renewals work.Courteous, professional, knowledgeable... 5 stars 🙂 In fact, they even emailed me a direct link to provide this review, which is the only reason I had time to write this up.
Heather Daniel
21:37 06 Jan 17
Heather was awesome!!! She really explained everything well and made my experience signing up for service seamless!! Thank you, Heather!! You rock!!
Angel Quach
17:36 28 Dec 16
Logan was the representative that helped me activate my new service. I enjoyed the conversation because he was friendly and professional. Also it didn't take long to get my account set up. I think I found my new gas provider.
patfollett
14:36 21 Dec 16
Kelsey did a fantastic job taking care of my needs in one simple phone call. Her attitude was very welcoming and cheerful, and her level of customer service was impeccable. She represents your company in a very professional and caring manner. You should feel both fortunate and proud to have her as a member of your team.
Denise Crawford
21:42 16 Dec 16
Kim has been giving me the best service for all of our properties for years. I hope I retire before she does. I use Infinite as my provider because of her awesome, impeccable customer service.
McKinsey Flores
20:31 15 Dec 16
Antione is the best. Very nice and polite and quick! I received great service. Thanks so much! Merry Christmas!!
Sharon Smith
14:16 15 Dec 16
Christine, of Infinite Energy, gave me new knowledge pertaining to meter reading cycles, about which I had many questions. She encouraged me to register my meter at Smart Meter Texas which I wanted to do. Numerous number strings are printed on the smart meter face. Which number is the meter number? Christine gave me that information as well. With no face-to-face contact, one goes on tone of voice to determine another person's demeanor. She was so very kind, delightful and respectful --- I thoroughly enjoyed our conversation. Christine, AWESOME JOBl!!!
Amy Williams
03:12 15 Dec 16
Tess was very patient and knowledgeable about the products and services. She has very good customer service skills and very nice. I will definitely recommend family and friends to deal with her. After speaking with five other representatives. I wished I had spoken with her first. Thanks Tess for your good work ethics!
Cyra Davis-Arnold
13:37 12 Dec 16
I have never had better customer service in my life !!! Tess went above and beyond for our family !!! She was very empathetic of our family situation ,all of her friendly reminder calls helped us stay on track ,she has worked with our family for over a year!!! Not once did she make us feel bad or uncomfortable about our finances ,as a matter of fact she went above and beyond to make sure that things were easier on our family !!! There should be a "Tess " in everyone's business ,because great customer service is everything!!!! We thank her from the bottom of our heart Way to go Infinite Energy for hiring such a great person !!
Cindy Cowan
15:38 09 Dec 16
Saint, the customer service rep I spoke with , was amazing. He answered the phone "how may I make your day as amazing as mine." Super helpful and kind.
Subi Bose
22:48 07 Dec 16
Marcos was very helpful and patient enough to understand my situation. He was able to clarify my queries and explain me the different options while throwing away tips on how the first bill payment can be handled without over burden. That helped me choose the right plan. I got the account created on the fly. Thank you again Marcos and Infinite Energy.
Dmitri Martjuchin
20:12 06 Dec 16
I worked with Dallas who helped set up a 2nd account for me. As an existing Infinite Electric customer, Dallas was an excellent customer service professional. He listened and understood my requests, he handled my requests with understanding of his job and treated me with respect. As I have had a history in the customer service business, I know what it takes to provide good and bad service, and Dallas was one of the best customer service representatives I have ever dealt with. You have a great person in Dallas working for Infinite Electric. By the way a gentleman I believe named Saint also helped me prior to Dallas and he also provided great customer service.
Kelly O'Connell
04:49 02 Dec 16
Infinite Energy has outstanding customer service!!! I have never had a single problem with my account or my bills. I have worked with numerous companies for electricity, among other amenities, and the customer service experience I had with Infinite Energy surpasses everyone else! When I call with questions, I am immediately connected with a real person and I get my questions answered immediately. They don't try to sell you more services, they just try to do what's in the customers best interest! I would absolutely recommend them!!!
Lorraine Mossop
16:05 01 Dec 16
Great experience with Customer Rep Sarah. She was very friendly and answered my question quickly & efficiently. She also gave me a heads up on what to expect when my contract comes due.
S Hodge
18:24 22 Nov 16
Very delightful experience. Kelsey really lifted my spirit. Her voice and her words brought peace to me and her knowledge of the product was great. I have one family member so far that will be switching to Infinite Energy. I am working on getting the others to switch also because I want Kelsey to get a lot of recognition or points or rewards. Keep up the good work. I am a satisfied customer.
Joshua Christie
01:03 21 Nov 16
Tess at Infinite was great. I called pretty frustrated as the billing period ended in such a way that cost me a $100 credit. She compromised with me and gave me a $50 credit which I thought was completely reasonable. She also gave me a helpful guide to know how the billing periods worked. All in all, I left the conversation feeling more informed with my problem fairly resolved. Great customer service by Tess and Infinite Energy.
Isabelle Hart
20:30 17 Nov 16
Paolo Estrada is the best account rep not only for Infinite Energy but of all the account reps with which I work. He is so attentive, proactive, touches base periodically, understands my multiple companies' needs and makes sure he and his team keep me on the right plan. I highly recommend IE to anyone looking for a new solution for their energy needs.
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