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4.8
4.8
Lydia Walton
14:36 26 Jul 17
My call to customer service this morning was very seamless and stress free. Wasn't on hold for more than 2 minutes and was able to transfer my electricity from the old address to my new address in less than 20 minutes. The representatives I spoke to answered all of my questions thoroughly and clearly. I spoke to Gregory and he later transferred me over to Paola; they were both cheerful and seemed to genuinely enjoy their jobs and helping me out this morning.
I greatly appreciate the customer service and how easy the process was!
Lexi Gorfinkel
19:51 17 Jul 17
I just had a call with Christopher who was helping me with a transfer/ connection of new service from one unit to another. Upon hearing me voice concern over the connection fee and first month's payment, he did some research on my account and noted that my recent payment wasn't being applied to the amount quoted. Several moments later after doing some research, he spoke with his Supervisor he was able to resolve my issue and apply the recent payment bring down the mount for transfer significantly. I must say how appreciative I am to him and his team for realizing the problem and fixing it to get me back on track. Thank you Christopher!
How 2 Media
19:23 06 Jul 17
Infinite Energy is a fun, energetic and exciting company. They take care of their customers as well as their employees. Their employees are excited to show up to work every day and excited to do right for their customers. This is truly one of the World's Greatest companies!
Christina Jacobs
20:40 05 Jul 17
Everyone I talked to was super helpful and knowledgeable about this company. Out of the three energy companies I called inquiring about different plans their company offers, this was the kindest group! They were able to answer ALL of my questions and explain it in a way I understand. And I had A LOT of questions!
Hailey B
02:54 04 Jul 17
I have been an Infinite Energy customer for over three years. I have loved their rates and customer service so much that I simply transferred my services across the state when we moved. I honestly did not want to have to go with another company. I have never wasted time trying to call customer service, and they always call back promptly if they have a long line. The service agents have always been kind and friendly, and they'll take the time that you need rather than trying to rush you off the phone. Infinite Energy keeps detailed notes about every call, even if it is a simple question, that way all agents are well informed of your account; you won't get frustrated repeating your story over-and-over. I highly suggest Infinite Energy and hope that I can remain in their service at any future residences.
Jasmine Davis
18:23 09 Jun 17
Great and seamless customer service! Logan, my customer care rep, and the gentleman that transfered me over to him...they were both was very clear and concise and . Explained everything in great detail and was even able to provide me a better deal for service. He stayed on the phone with me until I had received all email confirmations that I needed for service creation. Great service.
stephanie meyers
14:35 08 Jun 17
Sandra's professionalism was truly outstanding. She went over and beyond in addressing my concerns, extending additional services and providing information to resolve my concerns. This was truly a great experience! Sandra is an asset to your firm to be treasured and compensated for her winning partnership relationship taking ownership and exhibiting excellence to take your firm to new heights.
John Kerr
20:00 07 Jun 17
Customer Service is a lost art - especially with utility companies. Infinite Energy - and Sandra - are a welcome respite. She worked a number of personalized plans based upon My Usage - to provide detailed information and solutions for my household. This sounds like a commercial, but it's not. Their rates are among the best (and they'll help you read the fine print). I'm glad to have the opportunity to choose - but glad to stay- with Infinite Energy in Texas.
Joseph Jan
15:20 07 Jun 17
Dallas is a very experienced and nice representative. He explained to me nicely the new plan that I am signing on, which is a 24 months plan at a low rate and the promotion comes with a Nest Camera outdoor unit that I need for my house. Dallas was very helpful and was able help me switch the current gas provider to Infinite Energy. I am very happy with his service!
Zac Griffin
20:35 10 May 17
I recently purchased an electricity plan through Infinite Energy. It was the best priced plan with the best customer service ratings.
I got to experience the great customer service shortly after I signed up when I needed to change the start date for my plan. Nicole was able to get the switch made at the last minute - quickly and at no cost. I got a service representative within 1 minute of calling in. Nicole was also able to help me understand the best way to review my usage and gave me detailed information on my meter read schedule. I look forward to the next 6 months and unless something changes, look forward to renewing after that!
ADS C
16:47 09 May 17
This review is based soley on my experience with activating service. I'm a new customer who enrolled by phone. The specialist who handled my account went above and beyond to help me select the plan that was best for me. He was incredibly pleasant and easy to work with. I'm pleased he was able to schedule same-day activation. I look forward to trying this provider and hope the service is as great as my initial experience with Infinite Energy.
Barbara Haseley
17:30 04 May 17
This was the easiest phone call I have ever made to change electricity companies! Thank you Infinite Energy and Kelsey for the great customer service, I so appreciate that so much. Kelsey was very helpful and kind and answered all my questions promptly. Look forward to being a new Infinite Energy customer.
Vence Mondragon
22:51 02 May 17
Their plan was straight forward and easy to understand. We wanted to try a new service provider and at a reasonable rate. The representative, Logan, was knowledgeable, courteous and friendly and was able to answer our questions. Hopefully, Infinite Energy will keep us happy, and satisfied for the next 12 mos.
Jacqueline Ellis
15:36 02 May 17
Logan was very nice & helped answer my questions, and I decided to sign up with Infinity Energy today.
I was very happy that he could get me changed over from another electric service starting today, since my contract actually ended today. Am very pleased!
Thank You!
Jacqueline Ellis ???
Kevin Gaastra
17:44 26 Apr 17
Very efficient and good customer service. Had a bit of trouble with the website when trying to sign up for their plan. So I called them up to see if I could enrol that way instead, call took 10 minutes, I was never on hold, and they got me exactly the plan I wanted at a good rate. Hopefully their service continues to be this good over the next 12 months of my plan, if so I will almost certainly be renewing.
Pacia Jones
12:57 26 Apr 17
5 STARS, I've been with Infinite Energy for over 5 years. Customer Service is Absolutely the BEST. They always listen and is willing to help with any situation. Therm usage is always low and I get a fix rate sometimes as long as 18 months. Thanks Infinite Energy. Job Well Done
Kassidy Cavendish
19:21 18 Apr 17
I called in to switch my services over to a new apartment and they were able to change everything over as well as refund me my last years deposit and waive another deposit for a "new account". Logan was absolutely fantastic and was able to help me in less than 15 minutes! Could not recommend this company enough.
Michael LaBelle
19:00 30 Mar 17
I have been working with Infinite for three years as my provider and the customer service is outstanding. Going through a current move, Sandra has been so helpful with my change in service. I've never had an issue they couldn't solve for me and the rates are always great in my area!
Joyce Hooks
14:40 30 Mar 17
Yes, I spoke with your representative, Shannon. She was very professional and friendly. I had an issue with my bill and not only did she go above and beyond in helping me, she was also able to research and find the issue and get my problem resolved within a few minutes. Before making this call, I was very frantic. After speaking with Shannon, she was able to reassure me that the issue would be resolved, which calmed my emotional state down. At the end of the conversation, she also asked me if there was anything else she could do for me, which there was, and she responded very promptly. Shannon was awesome and I wish I could speak with her every time I call. In any event, Shannon was thorough, professional, knowledgeable, and did her job well. She definitely represents you company well. Thank You Shannon!
Father Vincent Rumain
15:46 21 Mar 17
I called inquiring about a letter regarding the end of my present contract. Logan is the representative who helped me. He was personal, professional and competent, knowing immediately what I needed to know regarding my contract. We agreed on an option, and the rest is history. I am very satisfied with my phone call and it's outcome and will continue to use Infinite Energy. To me they are fair and genuinely interested in satisfying the customer. I trust that my perception is accurate.
Kris Olson
17:13 20 Mar 17
I spoke with Dallas today and he was fantastic in helping me switch over to my new property as well as locking in a few rate as my last plan had reached the end of the term. It was simple and easy and I haven't had any issues so far with anything whether it be the app or payment or my service itself.
Semhar Hagos
21:13 07 Mar 17
I would definitely recommend this company! The representative I worked with, Chris, had such a positive and professional attitude throughout the activation process. Keep up the great work!
Lauren Eubank
19:14 07 Mar 17
Infinite has always been a great utility provider. They've continuously had the best rates in my area, are always fast to answer to the phone, and are polite during every interaction. I was sad I had to cancel my service due to moving into an all-electric apartment, but they explained my options and how they could waive the early termination fee. Not many companies will do that!
Amy Benton
01:08 03 Mar 17
Watching the Atlanta Gladiators at the Infinite Energy Center was a great time!!! We enjoyed the game as well as all the fanfare. Looking forward to going again.
Steve Hutchins
15:15 01 Mar 17
Infinite Energy is a - 5 star A+ company! Great rates. Great customer service. Everyone I've talked to in the past 2 1/2 +/- years has been a quality person, which is rare these days. You will enjoying with this company!
Jane A. Smyth
22:22 28 Feb 17
Logan was friendly, courteous and knowledgeable. He was able to describe the various rates and options for my move. I greatly appreciate how easy it all was, and how kind he was in helping me.
Paolo Chiezzi
14:59 28 Feb 17
Just switched to Infinite Energy and I'm impressed with their level of customer care. Both the operator Antoine and his Supervisor Paolo helped me to get the best rate and their friendly attitude made this a really pleasant and positive experience. 5 Stars no doubt!
SanAntonioCoco
17:08 27 Feb 17
My electricity had been disconnected due partially to a technical issue with the mobile app and partially my own fault. Nevertheless- customer service rep Sandra was so polite, so friendly, so helpful, and fast at getting everything resolved. She acknowledged technical error through the app and made sure my reconnection fee was waived since I had been attempting to make payment since last week. Even my 5 year old loved speaking with her while she was working to get things processed and I had her on speakerphone. lol Thank you, Sandra, for making our day.
Victoria Arnold
16:12 22 Feb 17
Fantastic customer support with management who really cares about you. Where I live, there is a company that owns the gas pipes that Infinite Energy doesn't manage the actual workers of, they just contract them or something. Well, that company couldn't figure out what service area needed to service my place, leading to delays in gas installation. I spoke with several customer service reps and management with Infinite Energy because I was upset I took off work for no reason, and they were absolutely doing the best they could to get me an ETA, even called me to keep me posted on the status of the work order, and showed empathy on my behalf for the inconvenience. Would recommend this company any day of the week, because they make you feel like you actually matter to them as a customer.
Caroline Cisneros
14:49 20 Feb 17
Glad to be back!!! I definitely have to give praise to Chris Mola and his manager at Infinite Energy again. This guy is a beast with product knowledge and ALWAYS goes above and beyond to make sure I get the best service. I was a customer for 2 years before I moved out of the service area and now I am back and happy to say IE is my electric provider again.
Last Friday, I searched the powertochoose website to check out how IE rates compared to others. To my surprise, IE had a higher price then other competitors. I called Gexa Energy since they were the lowest and spoke with Julian and he offered me a plan for 4.5 cents avg per kwh. After spending 5 mins on the phone with the guy, he kept pushing me to sign up. The guy made me feel uneasy and I called Chris to see if he can beat the price. Chris took his time and walked me through the electricity facts label for that plan, and come to find out... the plan was crap. Absolute crap. The real price after hidden fees was 9.1 cents avg per kwh which was way more than IE's all inclusive rate of 7.1 cents avg per kwh. Chris than walked me through 2 other competitor company plans whose rates were 4 to 5 cents and again the real rates were really 8 cents and 11 cents. Chris than went over with me IE's facts label so I could see the difference, that IE had no hidden fees and he made sure I understood what I would be signing up for. Chris than took his time to help me break down some other competitor plans where they were closely to IE's 7.1 cents,. We then found 2 other competitor plans with Cirro Energy and Startrek or Startek or Starwars, whatever you want to call it, who Chris confirmed had IE's prices beat at 6.7 cents. At this point Chris has been on the phone with me for well over 30 minutes and he completely understood if I needed to go with the competitor's plan. He just advised me to call them and ask the right questions to make sure they had no extra fees not stated on their fact label.
So I called the Starwars company and Maria answered and literally it wasn't even a minute later where she sounded highly irritated and asked me to spell my name exactly as it appears on my social security card.
It was literally in that moment that I realized that I would rather pay an extra $3 a month to get the best customer service ever from Chris and IE then to deal with Maria and the sequel to Star Wars. It's definitely worth it to pay for quality. I trust Chris and owe him a big Thank you! Chris you are a huge asset to IE and your sincerity and honesty is what makes this customer experience thee absolute best!
If you are searching for an electric provider...Infinite Energy is a MUST!
You can't beat what they do for their customers 🙂
Jean DeRosa
01:00 16 Feb 17
This was the most confusing thing ever to just have my name put on a new account. Kelsey and Sandra were amazing and helped me navigate this. The past account was not listed under my actual address since it was a townhouse. The address used was different and the owner finally gave it to me. These ladies made this unpleasant experience rewarding as I learned a lot. I learned what a gas meter and electric meter looks like. Thank you ladies for helping me cheerfully through this.
Ladonna Collins
03:47 15 Feb 17
My experience was awesome, he was very knowledgeable, polite and very helpful about the services. He explained to me about the promotions that i could chose from, and I was very impressed about that as well. the service I received this morning deserve 5 stars!
Thank you Marco!
Lorna McArthur
14:02 14 Feb 17
Kelsey's opening greeting made my day - so cheerful and polite!! She made the transfer from Georgia Natural Gas company quick, easy and painfree!! You can't do better than that! And Infinite Energy's rate is considerably less than any other company!!
April Spring
14:29 03 Feb 17
Sandra was amazing! I was so upset with a manager for not handling and she kept me calm and helped me fix the account so it would not happen again. She is a gym! Thank you Sandra!
patricia nyquist
00:07 02 Feb 17
I spoke with Logan today to change my order for new service. He was extremely helpful, knowledgeable, and friendly! Thanks again Logan!
Tiffany Boulware
23:12 31 Jan 17
I appreciate the assistance that I received. The process was seemless. She took the time to explain everything and was very thorough.
Tracy Lehrer
00:05 31 Jan 17
So far, so good. I spoke with Logan today to set up my service and it was a smooth experience. He was very helpful and able to address everything I needed to change my service to Infinite Energy.
Amanda Harden
22:30 24 Jan 17
There was not much of a a wait for customer service. Nick was amazing, answered all of my questions, and was very quick and positive! Scheduled service the very next day!!! GOOOO NICK!!!!
Jesus Hernandez
19:16 23 Jan 17
Saint was awesome! Infinite energy took care of my billing questions and recommended a website to track my wattage usage. Best part is i was also able to make a payment with him without and extra fee!
Maria GARCIA-GONZALES
18:03 23 Jan 17
Logan was very informative and polite. Great customer service!
Clint Jones
15:08 23 Jan 17
Great game, thanks for the tickets. Suite was comfortable.
Tamima Douyon
19:13 20 Jan 17
It was good. Was able to explain things clearly. Concerned about my satisfaction! Very easy to talk to!
Mary Ruisdael
16:47 19 Jan 17
I appreciate your monthly updates. Thank your for your gift. Logan was very polite but as I remember our conversation one year ago he was very nice then. If this were a perfect world, everyone would be as nice but not so. Thank you Mary tisdale
Paul Mazzoni
21:50 17 Jan 17
Awesome facility. The people working there were all very friendly. Seating is extremely comfortable and food is also excellent. Saw the Gladiators for the first time and the atmosphere was electrifying, even though the crowd was fairly small. Would love to go back again sometime. Just wish it were closer!
Tammy Young
13:53 17 Jan 17
I love Infinite Energy. My family and I had an awesome time at the Infinite Energy Center. I don't know any other utility company that gives away free tickets to their customers. We really appreciate their great customer service!
Lyn Manzanares
23:46 13 Jan 17
I had a great experience when it came time to renew my rate plan. Logan was very helpful and explained the different options so it was easy to select the plan best suited for me. I have no complaints. I can't wait to get my Nest Thermostat that will help me save more on my bill! Thanks Infinite Energy!
Nick Petrocchi
15:41 09 Jan 17
Infinite Energy's always provided great rates and great customer service. Today a rep named Saint both helped with my transition in addresses mid-contract, and he also provided helpful information on how renewals work.
Courteous, professional, knowledgeable... 5 stars 🙂 In fact, they even emailed me a direct link to provide this review, which is the only reason I had time to write this up.
Heather Daniel
21:37 06 Jan 17
Heather was awesome!!! She really explained everything well and made my experience signing up for service seamless!! Thank you, Heather!! You rock!!
Angel Quach
17:36 28 Dec 16
Logan was the representative that helped me activate my new service. I enjoyed the conversation because he was friendly and professional. Also it didn't take long to get my account set up. I think I found my new gas provider.
patfollett
14:36 21 Dec 16
Kelsey did a fantastic job taking care of my needs in one simple phone call. Her attitude was very welcoming and cheerful, and her level of customer service was impeccable. She represents your company in a very professional and caring manner. You should feel both fortunate and proud to have her as a member of your team.
Denise Crawford
21:42 16 Dec 16
Kim has been giving me the best service for all of our properties for years. I hope I retire before she does. I use Infinite as my provider because of her awesome, impeccable customer service.
McKinsey Flores
20:31 15 Dec 16
Antione is the best. Very nice and polite and quick! I received great service. Thanks so much! Merry Christmas!!
Sharon Smith
14:16 15 Dec 16
Christine, of Infinite Energy, gave me new knowledge pertaining to meter reading cycles, about which I had many questions. She encouraged me to register my meter at Smart Meter Texas which I wanted to do. Numerous number strings are printed on the smart meter face. Which number is the meter number? Christine gave me that information as well. With no face-to-face contact, one goes on tone of voice to determine another person's demeanor. She was so very kind, delightful and respectful --- I thoroughly enjoyed our conversation. Christine, AWESOME JOBl!!!
Amy Williams
03:12 15 Dec 16
Tess was very patient and knowledgeable about the products and services. She has very good customer service skills and very nice. I will definitely recommend family and friends to deal with her. After speaking with five other representatives. I wished I had spoken with her first. Thanks Tess for your good work ethics!
Cyra Davis-Arnold
13:37 12 Dec 16
I have never had better customer service in my life !!! Tess went above and beyond for our family !!! She was very empathetic of our family situation ,all of her friendly reminder calls helped us stay on track ,she has worked with our family for over a year!!! Not once did she make us feel bad or uncomfortable about our finances ,as a matter of fact she went above and beyond to make sure that things were easier on our family !!! There should be a "Tess " in everyone's business ,because great customer service is everything!!!! We thank her from the bottom of our heart Way to go Infinite Energy for hiring such a great person !!
Cindy Cowan
15:38 09 Dec 16
Saint, the customer service rep I spoke with , was amazing. He answered the phone "how may I make your day as amazing as mine." Super helpful and kind.
Subi Bose
22:48 07 Dec 16
Marcos was very helpful and patient enough to understand my situation. He was able to clarify my queries and explain me the different options while throwing away tips on how the first bill payment can be handled without over burden. That helped me choose the right plan. I got the account created on the fly. Thank you again Marcos and Infinite Energy.
Dmitri Martjuchin
20:12 06 Dec 16
I worked with Dallas who helped set up a 2nd account for me. As an existing Infinite Electric customer, Dallas was an excellent customer service professional. He listened and understood my requests, he handled my requests with understanding of his job and treated me with respect. As I have had a history in the customer service business, I know what it takes to provide good and bad service, and Dallas was one of the best customer service representatives I have ever dealt with. You have a great person in Dallas working for Infinite Electric. By the way a gentleman I believe named Saint also helped me prior to Dallas and he also provided great customer service.
Kelly O'Connell
04:49 02 Dec 16
Infinite Energy has outstanding customer service!!! I have never had a single problem with my account or my bills. I have worked with numerous companies for electricity, among other amenities, and the customer service experience I had with Infinite Energy surpasses everyone else! When I call with questions, I am immediately connected with a real person and I get my questions answered immediately. They don't try to sell you more services, they just try to do what's in the customers best interest! I would absolutely recommend them!!!
Lorraine Mossop
16:05 01 Dec 16
Great experience with Customer Rep Sarah. She was very friendly and answered my question quickly & efficiently. She also gave me a heads up on what to expect when my contract comes due.
S Hodge
18:24 22 Nov 16
Very delightful experience. Kelsey really lifted my spirit. Her voice and her words brought peace to me and her knowledge of the product was great. I have one family member so far that will be switching to Infinite Energy. I am working on getting the others to switch also because I want Kelsey to get a lot of recognition or points or rewards. Keep up the good work. I am a satisfied customer.
Joshua Christie
01:03 21 Nov 16
Tess at Infinite was great. I called pretty frustrated as the billing period ended in such a way that cost me a $100 credit. She compromised with me and gave me a $50 credit which I thought was completely reasonable. She also gave me a helpful guide to know how the billing periods worked. All in all, I left the conversation feeling more informed with my problem fairly resolved. Great customer service by Tess and Infinite Energy.
Isabelle Hart
20:30 17 Nov 16
Paolo Estrada is the best account rep not only for Infinite Energy but of all the account reps with which I work. He is so attentive, proactive, touches base periodically, understands my multiple companies' needs and makes sure he and his team keep me on the right plan. I highly recommend IE to anyone looking for a new solution for their energy needs.
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