Customer Service
Come join our family!
"Infinite Energy's Customer Service department is looking for team players who are looking for a career, not just a job. If you are looking for a fast paced, rewarding career, with unlimited career advancement, working in a supportive friendly environment a position on Infinite Energy's Customer Service team may be for you. Our compensation package includes comprehensive, company paid medical befits. Infinite Energy offers paid vacation and sick time as well as seven paid holidays. Our 401k retirement plan offers a wide variety of options to choose from and you become 100% vested as soon as you enroll. So what are you waiting for, take control of your future, and give us a call."
Bill Ross
Customer Service Director
What sets us apart:
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Two years plus, (almost 3) with Service Levels of Greater than 90% with average speed of answer under 20 seconds.
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State of the art Wall-Boards that displays calls in queue, number of agents available and oldest call in queue with both visual and audible alarms.
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Voice Over I. P. (VOIP) telephony and enterprise software. Log in from anywhere that has broadband connection and you are ready to work.
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Skill Based Routing call distribution system, much superior to ACD routing or being in multiple ACD groups.
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Excellent on-site training. Classroom training is reinforced with one-on-one training and OJT. You don't take a solo call until you are certified and confident you can do it.
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Proven workforce management tools that ensure that work schedules match incoming call volume, avoiding peak-hour burn out.
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Both inbound and outbound calls let you mix and match your workload to avoid getting bored or stuck in a rut.
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Dual career track programs allow you earn merit increases and to continue to advance and earn more without waiting to become a Team Leader or Supervisor.
Employee Benefits
Benefit Details
